Tom Bollum, a seasoned optical industry executive shares valuable insights on practice real estate in a conversation with EyesWideOpen host, Roxanne Arnal. They discuss the importance of location and how a change of location could impact the practice. Must read lease negotiation tips are provided!


Tom Bollum

About the Guest

Tom Bollum combines a unique skill set:  Commercial real estate expertise with extensive C-suite experience in the optical world.

Tom successfully founded and built several optical retail businesses and was awarded the Canadian Entrepreneur of the Year award for this work.

He always enjoyed the “real estate” aspect of his optical career and made the leap in 2008 to become a licensed real estate Broker focusing on the marketing and sales of residential and retail development properties, as well as tenant representation.

Episode Notes

Tom provides an overview of his “optical world” history which included executive positions with some of the largest players in the Canadian Optical market including NewLook and Greiche and Scaff (Montreal).

He became quite familiar with the high-volume optometric practices with strong retail sales. Tom explains how and why he moved into the real estate business in 2008.

He delves into the importance of location when it comes to retail eye care, explaining why location is still a critically important decision for any practice and what patient retention a practice can expect from a move in physical location.

His objective view of the impact of moving a practice is advise worth heeding for any practice considering it.

He and host Roxanne Arnal each share their experiences with real estate ownership while Tom opines on the value of owning your own premises.

Finally, Tom has some great “insider tips” for practice owners negotiating a new lease. He reveals some of the hidden leverage points that eye care practice owners have and offers specific tips on getting the best deal.

Resources

Click the play button at top of page to listen.

ROXANNE ARNAL,

Optometrist and Certified Financial Planner

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS).  She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in  2012 to leave optometry and become a financial planning professional.  She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.

Roxanne splits EWO podcast hosting duties with Dr. Glen Chiasson.


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4.9 / 5. 9

Dr. Sophia Leung, in a conversation with EyesWideOpen host, Roxanne Arnal, the tables are turned.  Once an OD student in Dr. Arnal’s practice, the student has evolved and honed her clinical and mentorship skills.  Together they explore professional burnout, mentorship and types of collaboration in a forthright discussion.


About the Guest

Dr. Sophia Leung has taken an atypical professional pathway following graduation from UW School of Optometry in 2014. After spending some time in private practice, she pursued an Ocular Disease and Refractive Surgery Residency in the US followed by an Advanced Glaucoma and Cornea Fellowship.

Dr. Leung is also a Diplomate of the American Board of Optometry, a Fellow of the American Academy of Optometry (AAO), and a Diplomate of the AAO in the Anterior Segment Section.

Currently, Dr. Leung is the Principal Optometrist at a high volume corneal, cataract, and refractive surgical centre in Calgary and the President-Elect of the Alberta Association of Optometrists.


Episode Notes

Dr. Sophia Leung is passionate and thoughtful about mentorship, professional development, and education.

As an OD student, she rotated through many urban and rural clinic settings, including Dr. Arnal’s Alberta private practice.

They discuss their personal and professional insights on mentorship, professional collaboration, and the evolution of optometry. They also delve into stress and practitioner burnout and point to a few interesting reads on the topic (See Resource links).

Dr. Leung shares her not-so-typical pathway after graduation that brought her first to private practice and then to an Ocular Disease and Refractive Surgery Residency in Oklahoma, a state with a very wide scope of practice, followed by an Advanced Glaucoma and Cornea Fellowship.

In her current role, Dr. Leung is developing an OD-to-OD referral model the enhance patient access to ophthalmologic care that also increases time efficiency for ophthalmologists.

She explains how the demand for routine vision exams vis-à-vis medical eye exams will evolve and how this exacerbates the need to improve efficiencies to meet the rising demands for patient care

She challenges her OD colleagues to rethink primary care optometry and outlines why primary care will unavoidably migrate to medical optometry.  An insightful 30-minute discussion.

Resources

Click the play button at top of page to listen.

 

ROXANNE ARNAL,

Optometrist and Certified Financial Planner

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS).  She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in  2012 to leave optometry and become a financial planning professional.  She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.

Roxanne splits EWO podcast hosting duties with Dr. Glen Chiasson.


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4.9 / 5. 9

In his current role as VP, Optometric Partnerships, Dr. Michael Naugle oversees the growth and development of the FYidoctors banner in Canada and is a key figure in recruiting new optometrists. From the company’s inception in 2008 up until 2015, he served as Vice-Chairman of the Board of Directors and Vice Chairman of the Advisory Committee.


About the Guest

Dr. Naugle has held many leadership positions throughout his career. Since 2011 until 2016, he served as the Optometry Chairperson of the Canadian Coalition of Eyecare Professionals (CCEPro), a grass roots coalition of ophthalmologists, optometrists, and opticians.

He is the a past President of the New Brunswick Association of Optometrists in 2000-2002, before which he served as the Registrar of the New Brunswick Association of the Optometrists from 1997-1998.

Dr. Naugle was part of a large group practice in Moncton, New Brunswick, that was one of one founding groups of FYidoctors. In 2017 he transitioned full time to the FYidoctors leadership team and is the executive sponsor for the Future Vision Leaders Program supporting the next generation of Canadian optometrists.


Episode Notes

EWO host, Dr. Roxanne Arnal talks with Dr. Michael Naugle about the challenges facing Optometry today, with a focus on those faced by the newest generation of ODs.

Dr. Naugle outlines how the Future Vision Leaders forgivable loan program is tiered by location providing an up-front loan of up to $100,000 which is forgiven by $20,000 for each year the recipient is with FYidoctors. He outlines eligibility and how the program is tiered based on geographic location.

Dr. Naugle breaks news regarding a new collaboration with New England College of Optometry (NECO) which supports 3rd and 4th year Canadian students with a full forgivable loan to cover 3rd and 4th year tuition.

He provides concrete examples of how the “doctor-owned – doctor-driven” DNA of the company has lead to providing superior patient care through the unusual acquisition of diagnostic tools for members.

Dr. Naugle explains how the traditional binary roles of owner/manager or clinician has been expanded at FYidoctors to accommodate different perspectives for ODs at all stages of career development by adding options that include leadership without ownership and ownership without the burden of management – an innovative and flexible approach.

Listen to the full 29 min. podcast for further insights into the FYidoctor story and evolution.

Resources

 

ROXANNE ARNAL,

Optometrist and Certified Financial Planner

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS).  She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in  2012 to leave optometry and become a financial planning professional.  She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.

Roxanne splits EWO podcast hosting duties with Dr. Glen Chiasson.


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5 / 5. 1

Wendy Buchanan is a Registered Optician and an Image Consultant. Wendy has a highly successful mobile practice.  She shares her highly unique skill set with Optometry practice owners through a training course and consulting.  Podcast host, Dr. Glen Chiasson explores Wendy’s success formula, how it came about and reveal how Optometry practice owners and managers can bring optical sales to a new level.


About the Guest

Wendy Buchanan combined her Fashion Image expertise with her Opticianry skills to build a hugely successful mobile practice. Over the last 25 years Wendy has built a proven system to style boutique fashion eyewear in multiple pairs with a very high repeat purchase.

Wendy lives in Mississauga Ontario, has a passion for all things fashion, takes an amateur stand at hitting a little white ball and enjoys peanut butter and jam on toast.


Episode Notes

Wendy relates her “optical journey” with podcast host Glenn Chiasson from junior lab tech to registered optician to entrepreneurial eyewear stylist and optometry practice consultant.

She reveals why she initially left the optical industry and pursued an alternative career in image consulting, only to be guided back into the optical world by serendipitous comments by her customers.

Wendy provides insights into the system behind her Be Spectacular framework  which has yielded outstanding results for optometry practices teaching teams to style and sell increasing capture rate.

Resources

Dr. Glen Chiasson

Dr. Glen Chiasson

Dr. Glen Chiasson is a 1995 graduate of the University of Waterloo School of Optometry. He owns and manages two practices in Toronto. In 2009, he co-hosted a podcast produced for colleagues in eye care, the “International Optometry Podcast”. He is a moderator of the Canadian Optometry Group, an email forum for Canadian optometrists. As  a host of  “Eyes Wide Open”, Glenn  looks forward to exploring new new technologies and services for eye care professionals.

Dr. Chiasson enjoys tennis, hockey, and reading. He lives in Toronto with his wife and two sons.

Dr. Chiasson splits EWO podcast hosting duties with Roxanne Arnal.


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Dr. Scott Mundle, University of Waterloo (’83) has been active in the service of Optometry since early in his career. He is the past-president of the Manitoba Association of Optometrists and the Canadian Association of Optometrists, and is the Immediate Past President of the World Council of Optometry.  He shares insights from this incredible path of leadership with Eyes Wide Open Host, Roxanne Arnal.


Dr. Scott Muncle

About the Guest

Having dedicated years in service of the Optometry profession, Dr. Mundle, continues to serve in the capacity of Trustee of the World Optometry Foundation (WOF), a nonprofit organization that finances the development of optometry around the world to reduce avoidable blindness.

Married to University of Waterloo, School of Optometry classmate Dr. Michelle Georgi, the couple has three children. On chance that any other free time presents itself, Dr. Mundle dedicates it to sporting activities, including cycling and fishing.


Episode Notes

Dr. Scott Mundle reflects upon his years of service with the WCO providing insights into the global politics and “turf wars” of vision care and the importance of the United Nations “Vision for Everyone” resolution that was ratified by the United Nations (UN) in 2021.

Dr Mundle explains why the UN resolution has consequences for Optometry, not only in developing countries, but also in more developed countries, including Canada.

He shares how his experience has heightened his awareness and appreciation of the importance of optometry leadership in past years that facilitated the development of the profession in Canada, especially when juxtaposed  to the current situation in other countries, including less developed and even developed countries e.g. France, where Optometry is not yet recognized.

Dr. Mundle talks about the mission of the World Optometry Foundation and his current pursuits as Trustee.

Their conversation turns to reflections on the role of profit in the context of Optometry advocacy and at the individual practice level, including the important role of large industry players. They also touch on the meaning of “wealth” beyond dollars and cents.

He shares his views on athletic pursuits and how sports and his opportunity to attend several Olympic Games has impacted him.

Finally, he imparts words of wisdom to young Optometrists who aspire to get involved and continue to advance the profession of Optometry. Inspiration indeed.

Resources

ROXANNE ARNAL,

Optometrist and Certified Financial Planner

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS).  She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in  2012 to leave optometry and become a financial planning professional.  She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.

Roxanne splits EWO podcast hosting duties with Dr. Glen Chiasson.


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5 / 5. 1

Dr. Patrick Quaid, immediate past-president of the Ontario College of Optometrists, founder and Director of Optometric Services Vue³ Vision Therapy Clinics, speaks with EWO podcast host Dr. Glen Chiasson about Vision Therapy – or as he prefers to call it – Neuro-Optometry.  Dr. Quaid has authored over 750 articles and publications. EWO listeners will be able to take his CE courses at no cost  – compliments of CRO (Clinical & Refractive Optometry) Journal.

 


Dr. Patrick Quaid

About the Guest

A young Patrick Quaid was traumatized by auto accident leaving him with an eye teaming issue and wiping out 2½ years of schooling. He went on to complete his Optometry training (UK) and achieved a PhD at the University of Waterloo (UW), School of  Optometry & Vision Science where he also subsequently served as an Adjunct Professor. Dr. Quaid is the immediate past president of the College of Ontario Optometrists and serves as a Member of the Board of Directors of the Optometric Examining Board of Canada.

 

 


Episode Notes

Just as Dr. Patrick Quaid is passing the presidential torch of the College of Optometrists of Ontario (COO) presidency, he and Dr. Chiasson talk about his path from childhood trauma to to developing a non-dispensing Vision Therapy practice group.

He delves into the details of his personal journey following a traumatic car accident as a child, from being bullied and taunted at school to finding an optometrist that was able to treat his vision problems and restore his academic performance.

Disappointed about the dearth of  vision therapy instruction at optometry school (UK), he was motivated to learn more about how the brain makes the eyes work by pursuing a doctorate at University of Waterloo, School of Optometry & Vision Science.

Dr. Quaid shares his motivation and experiences in writing a book for parents of children with academic issues and co-authoring a chapter on concussion in a medical textbook with Neuro-Ophthalmologist, Dr. Eric Singman.

Following completion of his PhD, he explains how his journey evolved from a primary care eye doc with the IRIS Group to the establishment of the VUE³ Vision Therapy clinics. He credits the business of eye care experience gained from his stint at IRIS and speaks fondly of the mentorship from IRIS founder,  the late Dr. Francis Jean.

Finally, he provides insights as to how Optometry’s path from “special interest” to a true “Specialist” designation is unfolding in three disciplines, including Vision Therapy.

Resources

 

 

Dr. Glen Chiasson

Dr. Glen Chiasson

Dr. Glen Chiasson is a 1995 graduate of the University of Waterloo School of Optometry. He owns and manages two practices in Toronto. In 2009, he co-hosted a podcast produced for colleagues in eye care, the “International Optometry Podcast”. He is a moderator of the Canadian Optometry Group, an email forum for Canadian optometrists. As  a host of  “Eyes Wide Open”, Glenn  looks forward to exploring new new technologies and services for eye care professionals.

Dr. Chiasson enjoys tennis, hockey, and reading. He lives in Toronto with his wife and two sons.

Dr. Chiasson splits EWO podcast hosting duties with Roxanne Arnal.


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Roxanne Arnal, OD and Certified Financial Planner® discusses her unique skill set as a family Chief Financial Officer specifically for optometrists. She charts her path from Optometry School, through personal health challenges and becoming a financial planner focused on Optometry practices and their families.


About the Guest

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS).  She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in  2012 to leave optometry and become a financial planning professional.  She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.

 


Episode Notes

Roxanne Arnal and Glen Chiasson, classmates from the 1995 UW School of Optometry graduating class, discuss Roxanne’s path through her early years’ post grad activities, ultimately leading to full ownership of an optometric practice in rural Alberta.

She shares how she came to the decision to stop practicing optometry and launch herself into an entirely new career direction in financial advice and planning. Roxanne outlines her strategy to bring her unique skill set and expand services to optometrists and their families across the country.

She relates how a very serious health challenge abruptly derailed her plans, but also motivated her to pursue a new mission: To share the mental health side of her cancer journey by writing a book.

Along the way, she and Glen reminisce about their student days, particularly the challenges of Physiological Optics 109!

Resources

 

 

Dr. Glen Chiasson

Dr. Glen Chiasson

Dr. Glen Chiasson is a 1995 graduate of the University of Waterloo School of Optometry. He owns and manages two practices in Toronto. In 2009, he co-hosted a podcast produced for colleagues in eye care, the “International Optometry Podcast”. He is a moderator of the Canadian Optometry Group, an email forum for Canadian optometrists. As  a host of  “Eyes Wide Open”, Glenn  looks forward to exploring new new technologies and services for eye care professionals.

Dr. Chiasson enjoys tennis, hockey, and reading. He lives in Toronto with his wife and two sons.

Dr. Chiasson splits EWO podcast hosting duties with Roxanne Arnal.


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5 / 5. 1

Dr. Steven D’Orio, practicing in partnership his father Dr. Greg D’Orio, shares his approach on incorporating a dry eye specialty within the practice.


About the Guest

Dr. Steven D’Orio first became interested in the field of Optometry during high school. This led him to take greater interest and involvement into his father’s practice. D’Orio graduated from Salus University School of Optometry in Pennsylvania, and experienced first-hand working in primary care and triaging ocular emergencies in Albert Einstein Hospital, low vision at The Eye Institute, and trained further in contact lenses and ocular disease at Will’s Eye Hospital. Dr. D’Orio has taken special interest in Dry Eye, incorporating the latest equipment and treatment options to meet his patients’ needs.

 


Episode Notes

Dr. Steven D’Orio explains his motivation to incorporate a dry eye specialty in his Toronto practice. He indicates his preferred approaches to diagnosis tools and which therapeutic options and treatments he deploys. The impact of COVID on dry eye is also discussed.

He and Glen share their points of view on how industry representatives can and have truly added value to their practices, and how staff can be optimally deployed to benefit the patient experience.

Finally, Dr. D’Orio shares what he sees as exciting new dry eye therapeutic options on the near-term horizon, but not before he and Glen debate the intricacies of Philly Cheese Steaks, an indulgence they both enjoyed while interning in the City of Brotherly Love.

Resources

 

Dr. Glen Chiasson

Dr. Glen Chiasson

Dr. Glen Chiasson is a 1995 graduate of the University of Waterloo School of Optometry. He owns and manages two practices in Toronto. In 2009, he co-hosted a podcast produced for colleagues in eye care, the “International Optometry Podcast”. He is a moderator of the Canadian Optometry Group, an email forum for Canadian optometrists. As  a host of  “Eyes Wide Open”, Glenn  looks forward to exploring new new technologies and services for eye care professionals.

Dr. Chiasson enjoys tennis, hockey, and reading. He lives in Toronto with his wife and two sons.

Dr. Chiasson splits EWO podcast hosting duties with Roxanne Arnal.


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Glen Chiasson discusses all things Vision Therapy with Dr. Virginia Donati, president of Vision Therapy Canada.


About the Guest

Dr. Donati attended the Pennsylvania College of Optometry where she first learned about vision therapy by becoming a patient herself and graduated in 2006. Upon returning to Canada she brought her passion for vision therapy to her own patients and to the profession at large as the founding VP of COVT&R and the current President of its successor organization, Vision Therapy Canada.  She is an Instructor of the  Optometric Extension Program’s Clinical Curriculum in Vision Therapy and the lead instructor for VTC’s Practical Vision Therapist Accreditation Program (PVTAP). She lectures across North America in the field of binocular vision and is keenly interested in the education and training of new and existing Vision Therapists and Optometrists.

 


Episode Notes

Virginia Donati shares her personal story of how a life changing experience while studying at PCO cemented her intense interest in and passion for Vision Therapy.

Glen plays devil’s advocate around some of the professions perceptions of vision therapy, including on “the science”, and the perceptions of expense to patients.

Donati, of course, stands her ground, and opines as to why the medical profession, and even many in the optometry world including optometric educators, do not take VT as seriously as it deserves.

She outlines the challenges facing the sub-specialty and encourages ODs to think about their future role with Vision Therapy being a part of their practice and how Vision Therapy can help differentiate their practice.

Lastly, Dr. Donati outlines specific steps that can be taken by ODs to learn more and become a VT specialists if they so desire.

Key Quote:  “Demand is there, patients are there but this may not be recognized”.

Resources

 

Dr. Glen Chiasson

Dr. Glen Chiasson

Dr. Glen Chiasson is a 1995 graduate of the University of Waterloo School of Optometry. He owns and manages two practices in Toronto. In 2009, he co-hosted a podcast produced for colleagues in eye care, the “International Optometry Podcast”. He is a moderator of the Canadian Optometry Group, an email forum for Canadian optometrists. As  a host of  “Eyes Wide Open”, Glenn  looks forward to exploring new new technologies and services for eye care professionals.

Dr. Chiasson enjoys tennis, hockey, and reading. He lives in Toronto with his wife and two sons.

Dr. Chiasson splits EWO podcast hosting duties with Roxanne Arnal.


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5 / 5. 1

In this episode, host Glen Chiasson speaks with Jackie Joachim, Chief Operating officer for ROI Corporation, about appraising and selling your optometric practice.

 

 


Jackie Joachim, COO ROI Corp

About the Guest

Jackie Joachim is the Chief Operating officer for ROI Coporation. ROI specializes in assisting healthcare professionals in the Optometry, Dental and Veterinary spaces appraise and sell / transition their practices.

Insight with Jackie Joachim

 


Episode Notes

“Optometrists don’t really understand the value of their practices,” says Jackie Joachim. “We have a really good thing going and we deserve to get paid for that good thing.”

Joachim is optimistic about the future value of optometric practices, believing “They are where dental practices were 15 years ago.” If selling your practice is even remotely on your horizon, this episode has “must listen” advice for you.

The various types of appraisals are discussed, including comprehensive appraisals, modified appraisals and letters of opinion. Even if you aren’t interested in selling right away, an appraisal is a useful financial planning tool.

Resources

 

Dr. Glen Chiasson

Dr. Glen Chiasson

Dr. Glen Chiasson is a 1995 graduate of the University of Waterloo School of Optometry. He owns and manages two practices in Toronto. In 2009, he co-hosted a podcast produced for colleagues in eye care, the “International Optometry Podcast”. He is a moderator of the Canadian Optometry Group, an email forum for Canadian optometrists. As  a host of  “Eyes Wide Open”, Glenn  looks forward to exploring new new technologies and services for eye care professionals.

Dr. Chiasson enjoys tennis, hockey, and reading. He lives in Toronto with his wife and two sons.

Dr. Chiasson splits EWO podcast hosting duties with Roxanne Arnal.


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5 / 5. 1