NextGenOD podcast

In this episode, hosts Dr. Amrit Bilkhu and Dr. Alexa Hecht sit down with Dr. Kerry Salsberg to explore the art of creating unforgettable patient experiences in optometry. As a second-generation optometrist and owner of the renowned Eyes on Sheppard, Dr. Salsberg shares his 30-year journey from a small wartime house practice to a 10,000-square-foot clinic with nine doctors and 40 staff. This candid conversation dives into building trust, embracing technology like EMR systems, and staying ahead in a rapidly evolving profession.

Episode Highlights:

  • Sunny Sundays and Family Ties: Amrit and Alexa kick off with a warm chat about Dr. Salsberg’s busy Sunday hosting a Seder, setting the stage for his heartfelt insights as a second-generation OD.
  • From Grade One to Optometry Greatness: Dr. Salsberg reflects on his lifelong calling to follow his father’s footsteps, inspired by patient stories and the “sizzle” of private practice.
  • Dreaming Big in Private Practice: Practical advice for new grads considering ownership—create a 2, 5, and 10-year plan, invest in your practice, and take calculated risks for big rewards.
  • Mastering the Patient Experience: Learn how to connect authentically by listening, leaning in, and personalizing care, turning routine exams into meaningful interactions.
  • Balancing Time and Trust: Dr. Salsberg shares strategies for new grads in high-volume settings to advocate for longer exam times, plus insights from COVID-era shifts that boosted revenue per patient.
  • EMR Evolution: Discover why Dr. Salsberg transitioned from paper charts to Optisys, streamlining backend tasks to free up time for front-facing patient connections.
  • Data-Driven Success: How daily KPI tracking (e.g., revenue per patient, no-show rates) and OSI’s business coaching help optimize clinic performance and patient outcomes.
  • The Future of Optometry: Dr. Salsberg’s vision for AI-driven virtual scribes, integrated diagnostics, and VoIP phone systems to enhance efficiency and patient care.

Listen now to uncover how passion, technology, and authentic connections can shape a thriving optometry career, whether you’re a student, new grad, or practice owner!

Special Guest:

Kerry Salsberg, OD, practices in Toronto, Ontario, where he owns Eyes on Sheppard, a state-of-the-art private practice with nine doctors and 40 staff. A 1994 University of Waterloo graduate, Dr. Salsberg is a second-generation optometrist who expanded his father’s practice into a leading eyecare destination. Passionate about mentorship, he loves guiding young ODs to realize their potential through innovative patient care and practice management. To connect with Dr. Kerry Salsberg for questions or mentorship, email him at eyeker@gmail.com.

Your Hosts:

  • Amrit Bilkhu, OD, FAAO, FOVDR
  • Dr. Amrit Bilkhu graduated from the Illinois College of Optometry in 2019 and completed a Vision Therapy & Rehabilitation residency program at UC Berkeley School of Optometry in 2020. She is a fellow of the American Academy of Optometry and the Optometrists in Vision Development and Rehabilitation. Dr. Bilkhu owns her private practice, Northern Sight Optometry, in Vaughan, Ontario. In her spare time, she serves as a board member for Vision Therapy Canada, writes articles for optometry blogs, and shares her knowledge on her professional social media page.
  • Alexa Hecht, OD
  • Dr. Alexa Hecht obtained her Doctor of Optometry from the University of Waterloo in 2021. She currently practices at Bayview Vision in Toronto, Canada, where she enjoys seeing patients of all ages and has a clinical interest in dry eye disease and ocular aesthetics. Dr. Hecht has a significant social media following on Instagram and TikTok, where she aims to educate the public about the importance of eye health and clean beauty habits. She is passionate about inspiring and mentoring the next generation of optometrists.

Future Focus is proudly sponsored by OSI Group.

OSI Group

Future Focus is proudly sponsored by OSI Group—an organization dedicated to helping independent optometrists thrive. Acting as your behind-the-scenes partner, OSI Group provides mentorship, education, enhanced buying power, and opportunities to connect with industry experts and peers. With a nationwide community and innovative initiatives, it equips you with the tools and confidence to stay competitive while maintaining autonomy and prioritizing patient care. Learn how OSI can support your success at www.opto.com.


Sign up to the NextGEN OD Newsletter to get episode notifications and other updates from NextGEN OD Canada.


Share:
Rate:

0 / 5. 0

Revenue RX podcasts

Trust is the foundation of every relationship—whether in business, friendships, or customer interactions. Without trust, everything becomes harder. Customers hesitate, employees disengage, and business growth stalls. But with trust? The possibilities are endless.

In this episode of Revenue RX: Optical Retail Wins, I explore why lack of trust is your biggest expense. It leads to wasted time, lost customers, and decreased revenue. On the flip side, building trust accelerates sales, boosts loyalty, and strengthens teams.

Listen to this episode now
Listen to this episode now

So, how do you cultivate trust with customers, employees, and business partners? It all starts with clarity, competence, consistency, and transparency.

The True Cost of Lost Trust

Think about it—if your customers don’t trust you, they’ll hesitate to buy. If your employees don’t trust you, their performance suffers. If your business lacks transparency, inefficiencies creep in, morale drops, and revenue declines.

Studies show that in high-trust work environments:
✔️ Employees experience less stress and burnout
✔️ Productivity is higher
✔️ Engagement and job satisfaction increase
✔️ Businesses see higher customer retention

Without trust, you’re constantly working harder for smaller returns. But when trust is present, business flows more smoothly—customers return, employees are motivated, and revenue grows organically.

How to Build Trust in Business

Trust isn’t built overnight, but small, consistent actions create lasting confidence.

✔️ Clarity = Trust
Lack of clarity leads to frustration and doubt. People need to know what to expect—whether it’s customers understanding pricing or employees understanding expectations. Transparent, direct communication builds confidence.

✔️ Competence = Trust
Customers need to believe in your expertise before making a purchase. Staff training is essential—when your team understands products and can educate customers, it builds trust effortlessly.

✔️ Consistency = Trust
Trust isn’t built on one good experience—it’s built on repeated positive interactions. Businesses that offer consistent service, pricing, and messaging earn customer loyalty.

✔️ Transparency = Trust
Employees and customers alike value honesty. Whether it’s explaining business decisions, admitting mistakes, or providing clear product information, being open fosters credibility.

Clarity: The Key to Empowerment & Trust

One of the most powerful ways to build trust is clarity.

Here’s an example: While working in Japan, I advised a restaurant owner named Komi. His business was struggling, and he wanted my help. The problem? His team didn’t understand their role in driving success.

The company’s structure was traditional—decisions were made at the top and filtered down. But the real revenue drivers weren’t the executives—they were the employees interacting with customers every day.

So, I flipped the structure. Instead of dictating from the top, I encouraged Komi to empower his staff by visiting each location personally. He clarified expectations, reinforced their importance, and built trust in their ability to succeed.

The result? A motivated, engaged workforce that took ownership of their roles—and revenues grew as a direct result.

The Power of Honesty & Transparency

Trust and transparency go hand in hand. Customers and employees need to know that you mean what you say.

When I owned my optical stores, my staff stayed with me for years—some for over a decade. Why? Because I was transparent. I involved them in business decisions, valued their feedback, and made them feel like partners, not just employees.

For customers, transparency is just as critical. Imagine walking into an optical store and being bombarded with sales tactics instead of straightforward advice. Would you trust that business? Probably not.

Honesty, fair pricing, and clear explanations build long-term relationships and repeat customers.

How to Build Trust in Sales

Trust is the shortcut to faster sales. Customers buy from people, not businesses—and they buy from people they trust.

Here’s how to create trust in the sales process:

✔️ Listen first, sell second – Customers don’t care how much you know until they know how much you care.
✔️ Educate, don’t manipulate – Provide value-based recommendations instead of just pushing products.
✔️ Be transparent about pricing – No hidden fees, no surprises.
✔️ Follow through on promises – If you say it, deliver it.
✔️ Be authentic and relatable – People buy from people they like and trust.

The strongest salespeople don’t “sell”—they help customers make informed decisions.

Final Thoughts: Is Lack of Trust Costing You?

Trust isn’t just a feel-good concept—it’s the foundation of every successful business. Without trust, sales slow, customers hesitate, and employees disengage.

But when trust is high:
✔️ Customers buy faster and return more often
✔️ Employees are more engaged and productive
✔️ Business flows more efficiently—and revenue grows

Ask yourself: What is lack of trust costing you?

If you’re ready to transform trust into your greatest asset, tune in to this episode of Revenue RX: Optical Retail Wins. And don’t miss the next episode, where we’ll explore how to build the ultimate high-performing team—because your employees are your greatest asset!

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


Share:
Rate:

0 / 5. 0

FYihealth group logo

In recent months, many questions have surfaced regarding new insurance initiatives in the Canadian market. This article is designed to provide a factual, comparative overview of vision care insurance in Canada and the United States. The intent is to equip Canadian optometrists with a deeper understanding of both the risks and the opportunities on the horizon.

“When you can’t control what’s happening, challenge yourself to control the way you respond to what’s happening. That’s where your power is.” — Unknown

The Dental Model: A Blueprint for Vision?

The dental profession in Canada has built a relationship with insurance providers that optometry envies and has yet to achieve. Nearly every employer-sponsored benefit plan includes dental coverage, driving regular visits and fair compensation for dentists. While optometry has attempted to follow a similar path for over 40 years—through associations, governments, and commercial initiatives—all efforts have failed. Why have these efforts failed?  The optical industry is different than dentistry BUT the dental profession found ways to work together that optometry has not been able to replicate.

The Canadian Reality: Vision Care by the Numbers

  • Insurance Coverage: Only 43% of Canadians report having vision care insurance. 52% do not, and the rest are unsure.
  • Exam Avoidance:
    • 29% avoid eye care due to cost.
    • 24% skipped exams this year because insurance did not cover it.
    • 8% avoid exams because they experience no symptoms.
  • Long Gaps in Care:
    • 1 in 4 Canadians who don’t wear glasses have not had an eye exam in over 10 years.
    • 16% had their first eye exam after age 31.
    • Average time between eye exams is 21–26 months.
  • Utilization Patterns: Eye exams and eyewear purchases are significantly higher among those with Vision insurance.

Despite high-quality optometric care, Canada sees among the lowest eye exam rates in the developed world. Is more insurance coverage the solution?

The U.S. Model: A Managed Care Machine

The U.S. vision care insurance model is vastly different. Coverage is broader, integration with employers is deeper, and overall health managed care dominates the landscape.

VSP: The Origin Story

Vision Service Plan (VSP) was founded in 1955 by California optometrists to fill empty appointment books. VSP remains a not-for-profit entity and is now the largest vision insurer in the U.S. It pioneered the “network model”—a foundational concept in understanding American vision insurance.

Managed Care and PPOs: How It Works

In the U.S., vision plans operate on Preferred Provider Organization (PPO) models.  Patients can either choose an in-network or out of network provider.

  • In-Network Providers: Better benefit, direct claim processing, and higher coverage levels.  A very convenient option for patients that lowers their costs and provides maximum benefit.
  • Out-of-Network Providers: Higher cost to patient, lower level of coverage, and no direct claims processing.

In reality, the vast majority of patients stay in network.

PPOs benefit employers with:

  • Lower premiums
  • Simplified administration
  • Greater perceived value

However, for optometrist providers, it comes at a cost:

  • Fees are dictated by insurers
  • Product usage may be mandated
  • Reimbursements are often below fair market value

Still, most optometrists join these networks out of necessity—the networks drive patient volume.

“The system you are part of will shape your destiny unless you decide to shape it first.”

Why PPOs Thrive in the U.S.—and Fail in Canada

In the U.S., insurers build massive networks that they “sell” to employers. In contrast, Canada lacks the infrastructure, network size, and centralized coordination to make PPOs viable.

Additionally, brokers often misunderstand and have an ignorance of the value of vision care, making it harder to sell.

Emerging Risks: The Tipping Point

The Canadian market is at a crossroads. Large multinational retailers, having succeeded in insurance-driven environments elsewhere in the world, are approaching Canadian insurers with enticing proposals. Insurers are listening.

Risks include:

  • Vertical integration: Insurers may buy or build networks, dictating terms to optometrists.
  • Lack of leadership: Associations, buying groups, and commercial efforts have not coordinated effectively.
  • Consolidation pressure: With little unity in the profession, outside forces may reshape optometry.

“If you don’t like change, you’ll like irrelevance even less.” — Gen. Eric Shinseki

The Opportunity: Rewriting the Narrative

Amid the challenges lies a powerful opportunity to redefine how vision care is valued by insurers and employers.

Key talking points for advocacy:

  • Optometrists are the first to detect diabetes 33% of the time and hypertension over 50% of the time in early stages (U.S. insurance data).
  • Vision care plans can generate a 15:1 return on investment through improved employee productivity (Versant Health, USA).
  • Eye care is increasingly seen as a pillar of preventive health, not just a corrective service.

We must push for broader coverage including:

  • Dry eye therapy
  • Low vision services
  • Vision therapy
  • Myopia control

If we tell our story—effectively and collaboratively—we have the chance to influence policy, funding, and benefit design.

“The best way to predict the future is to create it.” — Peter Drucker

Conclusion: Time to Choose Our Future

Canadian optometrists are at a pivotal moment. Will we innovate or observe? Take control or wait to be controlled?

Whatever path we choose, the profession must:

  • Protect its autonomy
  • Educate insurers and brokers
  • Build scale through collaboration
  • Advocate for full-scope care

Final Thoughts: A Call to Action

Every model—whether Canadian or American—comes with its own set of pros and cons.

  • The U.S. managed care system delivers broader access and stronger insurer relationships, but often at the expense of professional autonomy and fair compensation.
  • The Canadian model offers freedom and flexibility but lacks cohesion, coverage, and consistency.

Canada stands at a rare crossroads. We are not burdened by legacy structures, but that freedom is fragile.

We have a unique opportunity to tell our story—one that emphasizes how optometrists are not just vision correctors, but frontline providers in chronic disease detection, early intervention, and preventive care.

“People don’t buy what you do; they buy why you do it.” — Simon Sinek

If we do not take control of this narrative—if we allow vision care to remain simply an “allowance”—we risk losing the opportunity to:

  • Differentiate ourselves from retail and online providers
  • Demonstrate the full scope and impact of our care
  • Attract the attention of employers looking to invest in real wellness outcomes

Optometry is ready to lead in healthcare. But first, we must speak with one voice, educate with clarity, and advocate with purpose.

Because if we don’t define our value, someone else will—and it may not serve our patients, our profession, or our future.

This is a sponsored post.

Alan Ulsifer

Alan Ulsifer, OD

Chair and CEO FYidoctors

Dr. Ulsifer graduated from the University of Waterloo as an optometrist in 1990, where he was acknowledged for several awards in clinical achievement, including the Ontario Association of Optometrists Award for Excellence in Patient Management.

After graduating, Dr. Ulsifer became one of the founders and the managing partner of Northern Vision Centre, which developed into one of Canada’s largest independent optometric practices. Dr. Ulsifer has also been involved at the executive level with various not for profit Boards including: Alberta Optometric Association, Rotary, Optometry Giving Sight, the Alberta Freestyle Ski Association and the Grande Prairie Chamber of Commerce.

In 2008, Dr. Ulsifer oversaw the creation of FYidoctors, which still stands as the largest business merger in Canadian history in terms of the number of companies involved. He was awarded the Ernst and Young Emerging Entrepreneur Award for Western Canada in 2008 and the Top Canadian Entrepreneur Award in 2012. Dr. Alan Ulsifer has served on many Boards over the years and has an ICD.D designation.  He currently serves as CEO & Chair of the FYihealth Group and a board member of Dermapure, the worlds largest medical aesthetics consolidator which he was key in forming.


Share:
Rate:

0 / 5. 0

Empower Your Practice Free CE Series

Eye Care Business Canada, in collaboration with the Clinical & Refractive Optometry (CRO) Journal, officially launched its three-part CE series EMPOWER Your Practice on April 9 with the first webinar, The Digital Journey: Using Data to Drive Practice Growth & Patient Care. The session drew strong participation from Canadian optometrists, reflecting a clear demand for practical strategies that merge clinical excellence with business acumen.

Presented by Dr. Wes McCann, a seasoned optometrist and owner of multiple practices, the inaugural webinar focused on how data can be used to make smarter, more efficient business decisions in daily optometric practice. Dr. McCann provided a compelling case for embracing analytics, not just to enhance profitability but also to improve the overall patient journey.

Throughout the one-hour, COPE-accredited session, Dr. McCann outlined how harnessing practice management data can reveal valuable insights—from tracking appointment flow and staff productivity to optimizing patient recall systems. He illustrated how metrics such as capture rate, average transaction value, and chair cost can be used to identify missed opportunities and inform future investments.

What set the session apart was its real-world approach. Dr. McCann shared personal examples from his own practice network, emphasizing how small, incremental changes based on solid data can lead to meaningful improvements over time. Attendees came away with specific takeaways they could immediately apply, such as refining intake processes, setting benchmarks for key metrics, and engaging the team in performance tracking.

The series continues on April 23 with Myopia Management in Clinical Practice presented by internationally recognized expert Debbie Jones, BSc (Hons) FCOptom, FBCLA, FAAO.

The third and final webinar, Leading Change: The Human Side of Practice Transformation, will be held May 14 and is co-presented by Drs. Trevor Miranda and Anita Voisin.

Why Attend?

✔️ Learn from top industry experts with real-world experience.
✔️ Get actionable insights to improve patient care and business efficiency.
✔️ Develop leadership skills to drive positive change in your practice.
✔️ Earn COPE CE credits—for free!

Don’t miss this opportunity to gain expert knowledge and elevate your practice.

👉 Click HERE to view full details and register now!

All three webinars are offered free of charge thanks to an unrestricted educational grant from Ocuco Canada.

Each session provides one hour of COPE-accredited CE and is designed to empower optometrists with tools to adapt and thrive in an ever-changing professional landscape.


Share:
Rate:

0 / 5. 0

Revenue RX podcasts

Growth doesn’t always require big investments, flashy marketing campaigns, or risky expansions. In this episode of Revenue RX: Optical Retail Wins, I reveal the top secrets to organic revenue growth—how to maximize the potential already within your business.

This is not about shortcuts. It’s about working smarter, not harder. It’s about refining your current processes, increasing efficiency, and unlocking untapped opportunities. Many optical retailers focus on how to grow, but the real game-changer is what parts of your business you should grow.

If you’re ready to drive higher revenue without increasing your expenses, this episode is for you.

Listen to this episode now
Listen to this episode now

What is Organic Revenue Growth?

Simply put, organic revenue growth comes from within. It’s increasing sales through your existing operations—without borrowing money or investing in expensive marketing.

✔️ Maximizing customer retention—repeat customers spend more and refer others.
✔️ Increasing conversion rates—turning more walk-ins into paying customers.
✔️ Maximizing purchase value—upselling and cross-selling effectively.
✔️ Improving margins—negotiating better deals and adjusting pricing.
✔️ Strategic marketing—targeting the right audience with smart, cost-effective campaigns.

If your revenue growth depends solely on attracting new customers, you’re leaving money on the table. The real key is unlocking revenue from the customers you already have.

Key Strategies for Driving Organic Growth

  1. Focus on Conversion Rates

Most businesses think they need more customers to grow. But often, the real solution is better conversion rates—making sure the people already walking into your store actually buy something.

✔️ Track your conversion rate—do you know what percentage of visitors actually make a purchase?
✔️ Improve the hand-off—ensure a seamless transition from eye exam to dispensary.
✔️ Train staff on active listening and guiding customers through the buying journey.

A small increase in conversion rates can lead to massive revenue gains—without spending a dollar on marketing.

  1. Pricing Adjustments for Instant Profit Gains

Many optical retailers underprice their products without realizing how much profit they’re leaving behind. Even a small price increase of 5-10% can significantly boost revenue—especially if it’s still below the rate of inflation.

✔️ Adjust pricing strategically—test small increases and monitor customer responses.
✔️ Negotiate better deals with suppliers—get discounts for bulk purchases or early payments.
✔️ Shift the conversation from price to value—customers will pay more for an exceptional experience.

When I ran my optical stores, I quickly realized that increasing my frame prices by just 10% led to a direct increase in my bottom line—with zero additional costs.

  1. Leverage Cross-Promotions to Tap Into New Audiences

Not all new business requires expensive advertising. Sometimes, the best strategy is partnering with other businesses that serve the same customer base.

✔️ Team up with a hearing aid clinic to offer free in-store hearing tests.
✔️ Partner with a nail salon or spa to cross-promote eyewear and beauty services.
✔️ List your store in local hotel directories to attract visitors looking for eyewear solutions.

When done right, cross-promotion brings in high-quality customers—at little to no cost.

  1. Master the Art of the Upsell and Multi-Pair Sales

Customers are already spending money when they visit your store—so why not maximize their purchase?

✔️ Multi-pair promotions—“Buy one, get a second pair at 50% off” works because customers already trust you.
✔️ Lifestyle-based recommendations—prescribe a second pair for driving, work, or reading.
✔️ Showcase premium lens coatings—customers are willing to invest in features that improve their vision and comfort.

Did you know? One out of every three customers will buy an additional product if asked—but most employees never ask. Changing that one habit alone can increase revenue by up to 30%.

  1. Cut Costs Without Cutting Quality

Smart cost-cutting isn’t about doing less—it’s about spending smarter.

✔️ Negotiate with suppliers—I reduced my lab costs by 15% simply by committing to exclusive product lines.
✔️ Reevaluate business expenses—from phone bills to insurance, there’s always room for renegotiation.
✔️ Optimize staff efficiency—consolidate roles, redistribute workload, and reward high performers.

Here’s a simple strategy that worked wonders for me: Reducing my payroll by one employee while increasing wages for the remaining staff. The result? Higher efficiency, happier employees, and lower overall costs.

Final Thoughts: The Secret to Long-Term Growth

The best way to grow a business isn’t just through more customers—it’s through better processes, smarter pricing, and strategic partnerships.

✔️ Increase Revenue by adjusting prices and upselling effectively.
✔️ Increase Profit by controlling costs and renegotiating expenses.
✔️ Increase Sales by improving the customer experience.
✔️ Increase Employee Efficiency through training and operational changes.
✔️ Increase Marketing ROI by understanding the difference between a destination and a location.
✔️ Increase Customer Retention by enhancing the dispensary experience.

Organic growth isn’t magic—it’s strategy. And it works.

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


Share:
Rate:

0 / 5. 0

Future Focus by NextGEN OD Canada

On March 26th, more than 220 optometry students came together for the 2025 NextGEN Future Focus event, held in person at the University of Waterloo School of Optometry (UW) and the New England College of Optometry (NECO).

With additional participants joining online from several U.S. optometry schools, the event became a dynamic hybrid experience, uniting Canadian optometry students across campuses—and across borders—for an evening of connection, insight, and inspiration.

The live panel discussion, hosted at UW and simulcast to audiences at NECO and across Zoom, was co-moderated by Dr. Andre Stanberry (UW) and student moderator Maryam Safdar (OD Candidate, UW 2027).

The panel featured a diverse lineup of experienced optometric professionals from leading organizations, including:

  • Dr. Mary-Kate Alliston
  • Dr. Karine Briand
  • Dr. Howard Dolman
  • Dr. Laurie Lesser

Together, they offered honest insights into professional life after graduation, shared career lessons, and answered student questions from UW, NECO, and Zoom attendees in real-time.

 

Following the panel, students heard from Dr. Jenny Lee, who joined live from NECO. Dr. Lee, a UW 2023 graduate and the first NextGEN OD Ambassador to host the inaugural Future Focus event in 2023, brought her journey full circle as this year’s featured keynote speaker.

Her reflections on the emotional and professional phases of optometry school—Excitement, Doubt, Growth, and Accomplishments—resonated with attendees.

Throughout the evening, students connected with key leaders and potential employers and suppliers. The events were made possible through the generous support of our sponsors, including Visionary Sponsors, FYidoctorsOSI GroupEye Recommend, and Specsavers, and Horizon Sponsors,  Vogue Optical and Bausch + Lomb Canada, ROI Corporation and Clinical & Refractive Optometry Journal.

The night wrapped with a prize draw, with over $2,000 in prizes awarded to lucky participants across all venues.


Couldn’t attend live? Don’t worry—there’s more.

Western Rewind on April 3 at 9 PM EDT,(6 PM Pacific)  will recap the panel and keynote, plus add live interactive sessions and even more prizes!

➡️ Click here to register for the Western Rewind Zoom session.

 

 

More related content:

https://www.neco.edu/news/nextgen-canada-conference/


Share:
Rate:

0 / 5. 0

Revenue RX podcasts

Sales isn’t about pushing products—it’s about moving people. In this episode of Revenue RX: Optical Retail Wins, I break down one of the biggest questions in optical retail: When should you sell, and when should you simply connect?

Many optical professionals focus on the transactional side of sales, trying to persuade customers to buy. But the reality is, the most successful businesses don’t just sell glasses—they serve their customers. Selling should be less about convincing and more about guiding. When you understand your customer’s needs, wants, and motivations, you don’t have to “sell” at all—because they’re already ready to buy.

Listen to this episode now
Listen to this episode now

Moving People: The Shift from Selling to Serving

Selling today isn’t just about closing deals—it’s about building meaningful connections. Whether you’re negotiating, educating, or recommending a product, your ability to influence customers without manipulation is key.

Studies show we spend nearly 40% of our work time engaging in non-sales selling—persuading, convincing, and influencing others in ways that have nothing to do with transactions. The best salespeople don’t sell at all—they listen, educate, and build trust.

The key to success? Perspective.
When you take the time to see things from your customer’s point of view, you create a win-win situation. Selling isn’t about pushing a product; it’s about finding solutions that benefit both the customer and your business.

 

Optical Retail: Needs vs. Wants

Optical sales are unique because every transaction has two layers:

✔️ The Need-Based Sale – The prescription, the eye exam, the necessary lenses.
✔️ The Want-Based Sale – The frames, the fashion, the self-image, the experience.

Customers assume their lenses will function correctly—but their real focus is on the look and feel of their eyewear. This is why the dispensary experience is so critical. If a patient has a great eye exam but a frustrating or impersonal buying experience afterward, they will leave unhappy—even if their glasses are technically perfect.

Research shows that 50% of customer loyalty is based on the experience during the purchase, not the product itself. That means your ability to connect with customers is just as important as the quality of the eyewear you sell.

 

Stop Selling Glasses. Start Making Money.

Optical retail isn’t about selling an image—it’s about helping customers express their own. When you approach sales with this mindset, every interaction becomes transformational instead of transactional.

Customers don’t just buy glasses—they buy confidence. They buy self-expression. They buy trust in your expertise.

How do you build that trust?
✔️ Focus on service, not just customer service. Serving the customer means making them feel valued beyond the transaction.
✔️ Guide, don’t push. Let the customer discover what they truly want instead of just showing them what’s available.
✔️ Inspire, don’t manipulate. Price-based promotions may attract one-time buyers, but an exceptional experience builds lifetime loyalty.

 

Educate to Empower: The Key to Moving Customers

Education is one of the most powerful sales tools—because informed customers are confident customers. When you teach instead of sell, you help customers see the value in what they’re buying, rather than just the price.

A great example? Visual selling aids.
✔️ Simple in-store displays showing lens coatings, progressive lenses, and blue light protection can educate customers without a sales pitch.
✔️ Personalized lifestyle questions help frame the conversation around their needs, not just your inventory.
✔️ A well-trained staff that educates rather than sells boosts trust and increases multi-pair sales naturally.

 

Taking Control of the Sales Journey

The best sales experiences are intentional from beginning to end. Here’s how you can take control of the process:

  1. Address Financial Concerns Early

Many opticians avoid discussing price until the end—but this creates unnecessary tension. Instead, start the conversation early:
✔️ Ask about insurance benefits and budget at the beginning.
✔️ Offer multi-pair promotions upfront (e.g., buy one, get a discount on the second pair).
✔️ Shift the focus from cost to value—help customers see why investing in quality eyewear benefits them.

  1. Show Value with Transparency

One of my favorite strategies is the modified Ben Franklin close. Here’s how it works:
✔️ Write down the full, un-discounted price of all items.
✔️ In a second column, apply available promotions (discounted second pair, free lenses, etc.).
✔️ Show the customer the price difference side by side, crossing out the original amounts.

When people see how much value they’re getting, they’re more likely to say yes—even if the final number is slightly above their budget. Value always wins!

  1. Build Long-Term Relationships

Sales don’t end when the customer leaves the store. If you want them to come back, follow up with gratitude.
✔️ A simple handwritten note or a quick call to check on their glasses makes a big impact.
✔️ Surprise them with a thank-you gift, like a bottle of wine or flowers.
✔️ Never “pitch and ditch.” Your next sale is much easier when the customer already trusts you.

Remember: Selling to strangers is hard. Selling to loyal customers is easy.

 

Final Thoughts: The Power of Asking

Many opticians hesitate to ask for the order—but sometimes, a simple, confident ask is all it takes.

I learned this firsthand during an interview at Xerox. After multiple rounds, I finally asked, “Do I have the job?” Their response? “Yes, we were waiting for you to ask.”

The same rule applies in optical sales. If the customer is ready, ask for the order. When they say yes, stop selling and start writing it up.

✔️ Take control of the process.
✔️ Focus on service, not just sales.
✔️ Inspire rather than manipulate.

When you do this, you won’t just make more money—you’ll build a profitable, customer-focused business that thrives on trust and connection.

 

Tune In to Learn More!

Want to learn how to sell less and earn more? Listen to this episode of Revenue RX: Optical Retail Wins, where I break down how educating, serving, and inspiring customers leads to higher sales and stronger retention.

And don’t miss the next episode, where I’ll reveal how to increase revenues organically—without spending extra money on marketing!

Because at the end of the day, the only revenue source in any business is the customer.

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


Share:
Rate:

0 / 5. 0

Why Emotional Intelligence is Critical for Women in Leadership Jade article

Leadership is a skill that transcends industries, roles, and job titles. However, for women striving to break through the proverbial glass ceiling, the ability to lead effectively often comes with unique challenges. One key element that distinguishes good leaders from great ones, particularly for women, is competence in emotional intelligence (EQ).

EQ encompasses the ability to understand and manage emotions while effectively influencing the emotions of others. It is foundational to building trust, creating strong relationships, and fostering a collaborative environment—qualities essential for leadership. Without a firm grasp of emotional intelligence, a woman in leadership risks falling short in areas that truly define greatness.
Here’s why:

  1. Emotional Intelligence Builds Self-Awareness 

Self-awareness is the cornerstone of emotional intelligence. Great leaders are attuned to their strengths, weaknesses, and values. For women, self-awareness is critical in environments where biases may exist. Understanding your responses to challenges helps you handle situations with poise and intentionality.

Without self-awareness, leaders may project frustration or insecurity, undermining credibility. Women who develop self-awareness can show up authentically, inspiring confidence and respect.

  1. Self-Regulation Prevents Reactive Leadership 

Leadership comes with pressure and high-stakes decision-making. Self-regulation—the ability to manage emotions under stress—is vital. Women in leadership positions often face scrutiny, making emotional self-control even more important.

Without self-regulation, impulsive decisions can damage team morale or compromise strategic goals. Women leaders who master this skill foster trust by approaching challenges with calm and measured responses.

  1. Social Awareness Enables Connection and Influence 

Leadership isn’t just about managing tasks; it’s about managing people. Social awareness—empathy and understanding group dynamics—allows leaders to connect deeply with their teams. Empathy helps address concerns and build genuine relationships.

Failing to develop social awareness can lead to misunderstandings and disengaged employees. Leaders with strong social awareness inspire loyalty and motivate teams toward shared goals.

  1. Relationship Management Drives Team Success 

Effective relationship management—clear communication, conflict resolution, and empowerment—defines great leaders. Women in leadership roles rely on this skill to navigate workplace dynamics and influence stakeholders.

Without it, women leaders may struggle to unite their teams or create a collaborative environment. Strong relationship management ensures a leader’s vision resonates and fosters long-term success.

The Ripple Effect of Emotionally Intelligent Leadership

Great leadership is about creating a lasting impact. Women leaders with high emotional intelligence inspire those around them, fostering emotional awareness and mutual respect. This ripple effect transforms workplace dynamics, improving employee satisfaction and productivity.

Moreover, emotionally intelligent leadership encourages diversity of thought—a critical driver of innovation. By leveraging EQ, women can break barriers, challenge stereotypes, and pave the way for others.

Remember

Becoming a great woman in leadership is as much about emotional intelligence as technical expertise. EQ builds self-awareness, self-regulation, social awareness, and relationship management—all critical to effective leadership.

Without EQ, even the most talented women risk falling short of their potential. By developing emotional intelligence, women can achieve their goals and inspire others. EQ isn’t just a skill; it’s a leadership superpower—essential for any great woman in leadership.

 

Jade Bodzasy

Jade Bodzasy

Jade Bodzasy, Founder of Emotional Intelligence Consulting Inc., is a dedicated Coach and Consultant for Optometric Practices. Her extensive background includes over 20,000 hours of expertise focused on customer relations, work structure refinement, training method development, and fostering improved work culture within Optometric practices.

Certified in Rational Emotive Behavior Techniques (REBT), Jade possesses a unique skillset that empowers individuals to gain profound insights into the origins of their behaviors, as well as those of others. Leveraging her certification, she equips optometry practices with invaluable resources and expert guidance to establish and sustain a positive, healthful, and productive work environment.


Share:
Rate:

0 / 5. 0

NextGenOD podcast

In this episode, hosts Dr. Amrit Bilkhu and Dr. Alexa Hecht welcome Dr. Harbir Sian to discuss the power of digital marketing and branding in optometry. From humble beginnings with a blog to owning multiple clinics and hosting the 2020 Podcast, Dr. Sian shares his journey of building and leveraging an online presence for practice success. This engaging conversation explores the evolution of social media, the integration of AI tools, and the timeless value of trust and community connection in growing a practice.

Episode Highlights:

  • From Blog to Broadcast: Dr. Sian recounts how a reaction to BC’s eye care deregulation in 2010 sparked his first blog, leading to a media presence that includes YouTube, TV appearances, and the 2020 Podcast.
  • Building Trust Online: Discover how consistent, authentic content—whether blogs, social media posts, or videos—creates trust with patients, even when they don’t admit to finding you online.
  • AI in Optometry: Dr. Sian explores emerging AI tools, like call transcription for tracking patient interactions, and how he uses ChatGPT for content creation, while balancing automation with the human touch.
  • Old School Meets New School: Learn why traditional strategies like community events and personal networking still matter, complementing digital efforts to drive patient engagement.
  • Mastering Google Reviews: Dr. Sian shares practical tips for managing online reviews—responding to every one, using EMR tools for automated requests, and boosting SEO with thoughtful replies.
  • Hidden Gems in Your EMR: A pro tip for students and practice owners alike—tap into your existing tools (like Optosys) to segment patients and market specialties like Ortho-K directly to your base.

Listen now to uncover how digital marketing, smart tools, and authentic connection can elevate your optometry career, whether you’re a student, new grad, or practice owner!

Special Guest:

Harbir Sian, OD, practices in Vancouver, BC, where he co-owns multiple clinics with a focus on patient education and innovative care. A 2010 graduate of the New England College of Optometry (NECO), Dr. Sian has built a robust online presence over 15 years, from blogging to hosting the 2020 Podcast. Passionate about sharing knowledge, he blends digital marketing with community engagement to grow his practice and inspire the next generation of optometrists. To connect with Dr. Harbir Sian for questions about social media, marketing, or branding, email him at harbiersianod@gmail.com or follow him on Instagram at @harbiersian.od. Check out his podcast at the2020podcast.com or on your favorite podcast platform.

Your Hosts:

  • Amrit Bilkhu, OD, FAAO, FOVDR
  • Dr. Amrit Bilkhu graduated from the Illinois College of Optometry in 2019 and completed a Vision Therapy & Rehabilitation residency program at UC Berkeley School of Optometry in 2020. She is a fellow of the American Academy of Optometry and the Optometrists in Vision Development and Rehabilitation. Dr. Bilkhu owns her private practice, Northern Sight Optometry, in Vaughan, Ontario. In her spare time, she serves as a board member for Vision Therapy Canada, writes articles for optometry blogs, and shares her knowledge on her professional social media page.
  • Alexa Hecht, OD
  • Dr. Alexa Hecht obtained her Doctor of Optometry from the University of Waterloo in 2021. She currently practices at Bayview Vision in Toronto, Canada, where she enjoys seeing patients of all ages and has a clinical interest in dry eye disease and ocular aesthetics. Dr. Hecht has a significant social media following on Instagram and TikTok, where she aims to educate the public about the importance of eye health and clean beauty habits. She is passionate about inspiring and mentoring the next generation of optometrists.

Future Focus is proudly sponsored by OSI Group.

OSI Group

Future Focus is proudly sponsored by OSI Group—an organization dedicated to helping independent optometrists thrive. Acting as your behind-the-scenes partner, OSI Group provides mentorship, education, enhanced buying power, and opportunities to connect with industry experts and peers. With a nationwide community and innovative initiatives, it equips you with the tools and confidence to stay competitive while maintaining autonomy and prioritizing patient care. Learn how OSI can support your success at www.opto.com.


Sign up to the NextGEN OD Newsletter to get episode notifications and other updates from NextGEN OD Canada.


Share:
Rate:

0 / 5. 0

Future Focus by NextGEN OD Canada

The third annual NextGEN OD Canada event is set to take place on March 26, 2025, bringing together Canadian optometry students from across North America for an evening of insights, networking, and career-building opportunities.

This year, the event expands its reach, broadcasting live from the University of Waterloo’s Federation Hall and New England College of Optometry (NECO) and simulcast to other participating U.S. optometry schools.

NextGEN OD Canada is dedicated to supporting the next generation of Canadian optometrists by providing access to industry leaders, career resources, and essential discussions on the future of optometry in Canada. The event, starting at 5:30 PM local time in both Waterloo and Boston, will feature a keynote presentation by Dr. Jenny Lee (UW 2023), who will share her experiences and insights with students preparing to enter the profession.

At 7:00 PM (ET), the event will transition to a live Zoom simulcast, allowing students across North America to tune in for a dynamic expert panel discussion featuring top Canadian Key Opinion Leaders (KOLs) in optometry. Panelists will share valuable perspectives on the Canadian optometric landscape, providing students with essential knowledge for their future careers.

Dr. Jenny Lee (UW 2023) will deliver the keynote address, sharing insights from her journey from School, through residency and practice.

In addition to expert discussions, registered attendees will have the chance to win exciting prizes, with a total prize pool exceeding $3,000!

Sponsors Supporting the Next Generation of Optometrists

NextGEN OD Canada 2025 is made possible through the generous support of leading industry sponsors:

🔹 Visionary Sponsors: Eye Recommend, FYidoctors, OSI Group, and Specsavers
🔹 Horizon Sponsors: Vogue Optical, Clinical & Refractive Optometry, and ROI Corporation

Their commitment to fostering the growth and success of future optometrists ensures that students have access to invaluable learning and networking opportunities.

Event Details:

📍 Live Event Locations:

  • Federation Hall, University of Waterloo (Waterloo, ON)
  • New England College of Optometry (Boston, MA)
  • Additional participating optometry schools

🕠 Local Check-in: 5:30 PM (Waterloo & Boston)
🖥 Zoom Simulcast Begins: 7:00 PM (ET)

Optometry students are encouraged to register now for the ZOOM event and secure their spot at this must-attend event for future Canadian optometrists.

In addition to the March 26 event, a live event and rebroadcast is scheduled for April 3rd at 6 PM Pacific time to accommodate students in the western time zones.

📌 Register Here: https://vuepoint.ac-page.com/Futurefocus-2025-ZOOM

For more information, please contact:

David Pietrobon

Eye Care Business Canada
📧 Dpietrobon@vuepoint.ca
📞 226-780 6871 x 5111

 


Share:
Rate:

0 / 5. 0