Optometric Office for sale

Our client developed a health condition about 10 years ago.

Prudently, she engaged us for an appraisal a few years back, and the initial plan was to sell her optometry practice to a family member and/or one of the senior associates.

Then her condition worsened rapidly, and she passed away before we had time to implement the full strategy.

After a respectable time had passed, for all concerned, the family member and the senior associate were reluctant to commit to the takeover. This surprised the widower because that was the intention they shared previously.

Unprepared for this disappointment, we had to re-evaluate the options as considerable time had now passed and the regulator was in the waiting with their guidelines governing the period that an estate can operate a practice.

Conclusion: It was time to go to the wide-open market and seek an arm’s-length buyer.

Anybody looking at the practice had serious concerns about why a family member, or a very senior and productive associate would not commit to the office, but we managed to get through all those accidental stigmas and eventually found a purchaser who was ready to proceed.

The Next Hurdle

Our client had started the process of incorporation and the required Section 85 Rollover, but that was not completed before she passed.

NOTE: A Section 85 rollover is a provision in the Canadian Income Tax Act that allows the transfer assets (like your optometry practice) into a corporation without immediately triggering a big tax bill on the increased value of the assets.

We had to do a lot of investigative research to see if it was legal for the estate to complete the transfer of an optometry practice to a fully formed corporation where the sole and only shareholder is deceased.

I cannot tell you how many consultations we had with accountants, lawyers, the College, and tax & legal experts in this regard.

A definite learning journey for myself and the others involved.

It was established that it was possible, with the sole purpose of allowing the estate to sell the optometry practice as qualifying shares and thus claiming the lifetime capital gains exemption that my dearly departed client was unable to realize.

And Then, Another Hurdle

The building had been sacrificed to a substantial development, and the arrangement that the planning department made with the developer was that in order to assemble a number of very expensive properties in the downtown core, this particular building would be part of the parcel but was to be sacrificed and become greenspace, therefore, it had to be demolished.

This was known many years in advance, so all the leases in the building contained the kiss of death – excuse me and pardon the tragic pun – which is the demolition clause.

So, who would want to buy a practice with the stigma of disinterested family members and associates and a landlord unwilling to give you more than a two-year term with the black cloud (a looming guillotine) in the form of a demolition clause with no clear end date?

Not me!

And to make matters worse, the property is managed by the City, and their approval process requires the navigation skills of a ship’s captain in a hurricane!

Honestly, you cannot even fathom the absurdity of the bureaucracy!

I would say this is the most complicated and convoluted file I have ever worked on, and I am very pleased to report that the estate has been paid in full by the purchaser, and the purchaser does have a nearby location, and their intention is to move the practice quite soon.

All the staff will keep their jobs.
All the associates will stay gainfully engaged.
And all the patients will be looked after.

It is a happy-ever-after ending, but not without a dramatic unfolding of circumstances and situations that I have never seen in my career.

What is your takeaway?

Check your corporate documents and make sure your corporation is in order right now.
Is your spouse or children a shareholder(s)? Are you sure about that?

Have a look at your will and make sure everything is in order. Make sure your will is executed and signed with copies kept with your trusted advisors.

And if you have a premises lease, have a good look at that right now.
If you do not want to do it, Realty Lease Consultants will do it for you. 1-877-216-1013

 

Jackie Joachim, COO ROI Corp

JACKIE JOACHIM

Jackie has 30 years of experience in the industry as a former banker and now the Chief Operating Officer of ROI Corporation. Please contact her at Jackie.joachim@roicorp.com or 1-844-764-2020.


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Revenue RX podcasts

You can have the best inventory, sleek branding, and top-tier location—but if your team isn’t engaged, motivated, and trusted, your optical retail business will struggle.

In this episode of Revenue RX: Optical Retail Wins, I uncover one of the most overlooked drivers of optical success: valued employees. If your only revenue source is the customer, then your biggest asset is the employee—the one who interacts with that customer.

This episode is a blueprint for how to hire, engage, and empower the right people—and why attitude, not just skills and knowledge, is the real currency of success in your store.

Attitude Trumps Everything: Hiring for Success

Most businesses hire based on skills and experience—but what really predicts success is attitude.

I reference the Carnegie Triangle Study, which revealed:
✔️ 15% of success comes from skills and knowledge
✔️ 85% of success comes from attitude

So why do we keep hiring based on résumés instead of mindset?
Skills can be taught. Knowledge can be gained. But attitude—drive, ambition, discipline, focus, and enthusiasm—is what fuels real performance.

Instead of rushing to fill a gap with whoever’s available, take the time to assess whether a candidate has the right outlook, energy, and values. One poor hire can derail morale, customer experience, and ultimately your bottom line.

Engagement = Performance

Let’s face it: happy, supported employees perform better.

If someone enjoys coming to work, understands their purpose, and feels aligned with the business’s goals, they’ll naturally contribute more, stay longer, and provide better customer service.

Here’s the secret to employee engagement:
✔️ Understand their personal goals—not just their work tasks.
✔️ Align those goals with the objectives of the business.
✔️ Give them autonomy and ownership in how they contribute.

If your team understands why their work matters—to both the business and their own lives—they’ll go the extra mile.

Culture Isn’t Just for Big Companies

Even if you have one store and a handful of employees, culture matters. Culture shapes how your team behaves, how they treat customers, and how your business is perceived in the community.

Culture is built by:
✔️ Attitude-led leadership
✔️ Clarity of purpose
✔️ Daily actions that reflect shared values

It doesn’t have to be fancy—but it has to be intentional. When everyone buys in, you create a space that attracts loyal customers and keeps great people.

Act Like an Owner—Even if You’re Not One

When I started in optical retail, I had no experience. But what I had was attitude—I acted like an owner. I learned the business from the inside out and discovered that the reverse was also true:

Employees need to act like owners.

When employees understand that everything matters—from the dust on the display shelf to the tone of voice at the front desk—they start to take ownership of their performance.

Here’s how to help your employees think like owners:
✔️ Involve them in decisions
✔️ Give them visibility into the business
✔️ Ask them to find solutions, not just execute tasks
✔️ Reinforce that their actions affect the future of the business

When people take pride in the business, they protect it, promote it, and improve it.

Marketing Is What Your Team Does Every Day

You can invest thousands in marketing, branding, and ad placement—but all of it can be undone by one bad customer interaction.

Customers don’t separate the person at the front desk from your Facebook campaign—they see one brand. That’s why every employee is an extension of your marketing strategy.

✔️ Treat your employees like your brand ambassadors
✔️ Make sure they understand how their actions affect perception
✔️ Recognize that the customer experience is the most powerful form of marketing you have

A great team member can generate more loyalty than any billboard ever could.

Final Thoughts: Employees Are Your Brand

If the customer is your only source of revenue, then the employee is the engine that drives it. Hiring right, engaging consistently, and empowering your people will make or break your success.

In this episode, I break down:
✔️ Why attitude is more valuable than experience
✔️ How to build engagement by aligning personal and business goals
✔️ The importance of culture—even in a small store
✔️ Why your employees must act like owners
✔️ How every touchpoint is marketing in disguise

If you want your business to grow, you need employees who are in it for more than just a paycheck. You need people who believe in the mission, own their role, and reflect the brand every single day.

Ready to build a team that drives real results? Tune in to this episode of Revenue RX: Optical Retail Wins and find out how to transform your staff into your greatest competitive advantage.

And in the next episode, we’ll dive into Profiling the Optical Customer—because knowing your team is only half the story. You’ve got to know who you’re selling to next.

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


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Stock market Roxanne Arnal article image

The current geopolitical landscape, marked by conflicts and economic uncertainties, has led to increased stock market volatility amid an ongoing news cycle creating fear. So what can you do?

What is Stock Market Volatility?

Stock market volatility refers to the frequency and intensity of price movements in the market. It is often measured by indices such as the S&P 500 and the TSX, which track the performance of the top US and Canadian stock markets, respectively. Volatility can be driven by various factors, including geopolitical events, economic data, and investor sentiment.

Market price represents what someone will pay at that given moment for the stocks on the listed market. Because people can be fickle, it’s become increasingly critical to manage your overall investment portfolio to help insulate you from “the great swing” or the next market impacted tweet.

Why are people so fickle right now?

Markets like predictability. Just like a full exam schedule, we get comfort in knowing our next available opening is two weeks out.

Geopolitical events, including conflicts and trade tensions, create significant uncertainty and dramatic fluctuations in global financial markets, requiring Canadian investors to manage these risks effectively.

 

Strategies for Managing Volatility:

  1. Diversification

A diversified portfolio spreads investments across various asset classes, sectors, and geographic regions.

Diversification reduces reliance on any single investment and helps mitigate the impact of market volatility.

For example, combining stocks, bonds, and alternative investments can provide a balanced approach.

2. Risk Assessment

Understanding your risk tolerance is crucial.

Investors should assess their comfort level with market fluctuations and adjust their portfolios accordingly. Everyone likes to finish with the greatest growth, but how you manage down markets, both in the magnitude of the dip and the length the dip lasts, will have a greater overall impact on your earnings than the markets themselves.

Know thyself and ensure your portfolio is aligned appropriately.

3. Long-Term Focus

It’s critical to avoid panic selling during market downturns.

Maintaining a long-term perspective can help investors ride out short-term volatility and benefit from potential market recoveries.

Source: JP Morgan, S&P 500 Index Total returns from January 1, 2003 to December 30, 2022; https://www.visualcapitalist.com/chart-timing-the-market/
Source: JP Morgan, S&P 500 Index Total returns from January 1, 2003 to December 30, 2022; https://www.visualcapitalist.com/chart-timing-the-market/ 

Missing out the best market days has an astounding impact on your overall return. Staying focused on long-term goals rather than reacting to daily market movements is key.

 

4. Regular Portfolio Review

Periodically reviewing and rebalancing your portfolio ensures it remains aligned with your investment goals and risk tolerance.

This can involve adjusting asset allocations or adding new investments to enhance diversification.

Don’t forget that market downturns can be a great opportunity to purchase more of a good business at a discounted price.

Conclusion

Managing stock market volatility requires a strategic approach that includes not only how your portfolio is structured, but also your response to the volatility.

By implementing the above strategies, you can navigate the complexities of today’s financial environment with greater confidence and security.

Being proactive, rather than reactive, is your best defense.

Unsure if you have a solid portfolio to weather the storm? We offer a no obligation second opinion services. Reach out to via email at roxanne@c3wealthadvisors.ca or call 780-806-3097 to arrange your second opinion.

Roxanne Arnal is a Certified Financial Planner®, former Optometrist, Professional Corporation President, and practice owner. Today she is on a mission to Empower You & Your Wealth with Clarity, Confidence & Control.

These articles are for information purposes only and are not a replacement for personal financial and tax planning. Individual circumstances and needs vary. Tax strategies should also be discussed with your tax accountant and lawyer. Errors and Omissions exempt.

 

 

 

ROXANNE ARNAL,

Optometrist and Certified Financial Planner

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS).  She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in  2012 to leave optometry and become a financial planning professional.  She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.

Roxanne splits EWO podcast hosting duties with Dr. Glen Chiasson.


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Revenue RX podcasts

Trust is the foundation of every relationship—whether in business, friendships, or customer interactions. Without trust, everything becomes harder. Customers hesitate, employees disengage, and business growth stalls. But with trust? The possibilities are endless.

In this episode of Revenue RX: Optical Retail Wins, I explore why lack of trust is your biggest expense. It leads to wasted time, lost customers, and decreased revenue. On the flip side, building trust accelerates sales, boosts loyalty, and strengthens teams.

Listen to this episode now
Listen to this episode now

So, how do you cultivate trust with customers, employees, and business partners? It all starts with clarity, competence, consistency, and transparency.

The True Cost of Lost Trust

Think about it—if your customers don’t trust you, they’ll hesitate to buy. If your employees don’t trust you, their performance suffers. If your business lacks transparency, inefficiencies creep in, morale drops, and revenue declines.

Studies show that in high-trust work environments:
✔️ Employees experience less stress and burnout
✔️ Productivity is higher
✔️ Engagement and job satisfaction increase
✔️ Businesses see higher customer retention

Without trust, you’re constantly working harder for smaller returns. But when trust is present, business flows more smoothly—customers return, employees are motivated, and revenue grows organically.

How to Build Trust in Business

Trust isn’t built overnight, but small, consistent actions create lasting confidence.

✔️ Clarity = Trust
Lack of clarity leads to frustration and doubt. People need to know what to expect—whether it’s customers understanding pricing or employees understanding expectations. Transparent, direct communication builds confidence.

✔️ Competence = Trust
Customers need to believe in your expertise before making a purchase. Staff training is essential—when your team understands products and can educate customers, it builds trust effortlessly.

✔️ Consistency = Trust
Trust isn’t built on one good experience—it’s built on repeated positive interactions. Businesses that offer consistent service, pricing, and messaging earn customer loyalty.

✔️ Transparency = Trust
Employees and customers alike value honesty. Whether it’s explaining business decisions, admitting mistakes, or providing clear product information, being open fosters credibility.

Clarity: The Key to Empowerment & Trust

One of the most powerful ways to build trust is clarity.

Here’s an example: While working in Japan, I advised a restaurant owner named Komi. His business was struggling, and he wanted my help. The problem? His team didn’t understand their role in driving success.

The company’s structure was traditional—decisions were made at the top and filtered down. But the real revenue drivers weren’t the executives—they were the employees interacting with customers every day.

So, I flipped the structure. Instead of dictating from the top, I encouraged Komi to empower his staff by visiting each location personally. He clarified expectations, reinforced their importance, and built trust in their ability to succeed.

The result? A motivated, engaged workforce that took ownership of their roles—and revenues grew as a direct result.

The Power of Honesty & Transparency

Trust and transparency go hand in hand. Customers and employees need to know that you mean what you say.

When I owned my optical stores, my staff stayed with me for years—some for over a decade. Why? Because I was transparent. I involved them in business decisions, valued their feedback, and made them feel like partners, not just employees.

For customers, transparency is just as critical. Imagine walking into an optical store and being bombarded with sales tactics instead of straightforward advice. Would you trust that business? Probably not.

Honesty, fair pricing, and clear explanations build long-term relationships and repeat customers.

How to Build Trust in Sales

Trust is the shortcut to faster sales. Customers buy from people, not businesses—and they buy from people they trust.

Here’s how to create trust in the sales process:

✔️ Listen first, sell second – Customers don’t care how much you know until they know how much you care.
✔️ Educate, don’t manipulate – Provide value-based recommendations instead of just pushing products.
✔️ Be transparent about pricing – No hidden fees, no surprises.
✔️ Follow through on promises – If you say it, deliver it.
✔️ Be authentic and relatable – People buy from people they like and trust.

The strongest salespeople don’t “sell”—they help customers make informed decisions.

Final Thoughts: Is Lack of Trust Costing You?

Trust isn’t just a feel-good concept—it’s the foundation of every successful business. Without trust, sales slow, customers hesitate, and employees disengage.

But when trust is high:
✔️ Customers buy faster and return more often
✔️ Employees are more engaged and productive
✔️ Business flows more efficiently—and revenue grows

Ask yourself: What is lack of trust costing you?

If you’re ready to transform trust into your greatest asset, tune in to this episode of Revenue RX: Optical Retail Wins. And don’t miss the next episode, where we’ll explore how to build the ultimate high-performing team—because your employees are your greatest asset!

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


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FYihealth group logo

In recent months, many questions have surfaced regarding new insurance initiatives in the Canadian market. This article is designed to provide a factual, comparative overview of vision care insurance in Canada and the United States. The intent is to equip Canadian optometrists with a deeper understanding of both the risks and the opportunities on the horizon.

“When you can’t control what’s happening, challenge yourself to control the way you respond to what’s happening. That’s where your power is.” — Unknown

The Dental Model: A Blueprint for Vision?

The dental profession in Canada has built a relationship with insurance providers that optometry envies and has yet to achieve. Nearly every employer-sponsored benefit plan includes dental coverage, driving regular visits and fair compensation for dentists. While optometry has attempted to follow a similar path for over 40 years—through associations, governments, and commercial initiatives—all efforts have failed. Why have these efforts failed?  The optical industry is different than dentistry BUT the dental profession found ways to work together that optometry has not been able to replicate.

The Canadian Reality: Vision Care by the Numbers

  • Insurance Coverage: Only 43% of Canadians report having vision care insurance. 52% do not, and the rest are unsure.
  • Exam Avoidance:
    • 29% avoid eye care due to cost.
    • 24% skipped exams this year because insurance did not cover it.
    • 8% avoid exams because they experience no symptoms.
  • Long Gaps in Care:
    • 1 in 4 Canadians who don’t wear glasses have not had an eye exam in over 10 years.
    • 16% had their first eye exam after age 31.
    • Average time between eye exams is 21–26 months.
  • Utilization Patterns: Eye exams and eyewear purchases are significantly higher among those with Vision insurance.

Despite high-quality optometric care, Canada sees among the lowest eye exam rates in the developed world. Is more insurance coverage the solution?

The U.S. Model: A Managed Care Machine

The U.S. vision care insurance model is vastly different. Coverage is broader, integration with employers is deeper, and overall health managed care dominates the landscape.

VSP: The Origin Story

Vision Service Plan (VSP) was founded in 1955 by California optometrists to fill empty appointment books. VSP remains a not-for-profit entity and is now the largest vision insurer in the U.S. It pioneered the “network model”—a foundational concept in understanding American vision insurance.

Managed Care and PPOs: How It Works

In the U.S., vision plans operate on Preferred Provider Organization (PPO) models.  Patients can either choose an in-network or out of network provider.

  • In-Network Providers: Better benefit, direct claim processing, and higher coverage levels.  A very convenient option for patients that lowers their costs and provides maximum benefit.
  • Out-of-Network Providers: Higher cost to patient, lower level of coverage, and no direct claims processing.

In reality, the vast majority of patients stay in network.

PPOs benefit employers with:

  • Lower premiums
  • Simplified administration
  • Greater perceived value

However, for optometrist providers, it comes at a cost:

  • Fees are dictated by insurers
  • Product usage may be mandated
  • Reimbursements are often below fair market value

Still, most optometrists join these networks out of necessity—the networks drive patient volume.

“The system you are part of will shape your destiny unless you decide to shape it first.”

Why PPOs Thrive in the U.S.—and Fail in Canada

In the U.S., insurers build massive networks that they “sell” to employers. In contrast, Canada lacks the infrastructure, network size, and centralized coordination to make PPOs viable.

Additionally, brokers often misunderstand and have an ignorance of the value of vision care, making it harder to sell.

Emerging Risks: The Tipping Point

The Canadian market is at a crossroads. Large multinational retailers, having succeeded in insurance-driven environments elsewhere in the world, are approaching Canadian insurers with enticing proposals. Insurers are listening.

Risks include:

  • Vertical integration: Insurers may buy or build networks, dictating terms to optometrists.
  • Lack of leadership: Associations, buying groups, and commercial efforts have not coordinated effectively.
  • Consolidation pressure: With little unity in the profession, outside forces may reshape optometry.

“If you don’t like change, you’ll like irrelevance even less.” — Gen. Eric Shinseki

The Opportunity: Rewriting the Narrative

Amid the challenges lies a powerful opportunity to redefine how vision care is valued by insurers and employers.

Key talking points for advocacy:

  • Optometrists are the first to detect diabetes 33% of the time and hypertension over 50% of the time in early stages (U.S. insurance data).
  • Vision care plans can generate a 15:1 return on investment through improved employee productivity (Versant Health, USA).
  • Eye care is increasingly seen as a pillar of preventive health, not just a corrective service.

We must push for broader coverage including:

  • Dry eye therapy
  • Low vision services
  • Vision therapy
  • Myopia control

If we tell our story—effectively and collaboratively—we have the chance to influence policy, funding, and benefit design.

“The best way to predict the future is to create it.” — Peter Drucker

Conclusion: Time to Choose Our Future

Canadian optometrists are at a pivotal moment. Will we innovate or observe? Take control or wait to be controlled?

Whatever path we choose, the profession must:

  • Protect its autonomy
  • Educate insurers and brokers
  • Build scale through collaboration
  • Advocate for full-scope care

Final Thoughts: A Call to Action

Every model—whether Canadian or American—comes with its own set of pros and cons.

  • The U.S. managed care system delivers broader access and stronger insurer relationships, but often at the expense of professional autonomy and fair compensation.
  • The Canadian model offers freedom and flexibility but lacks cohesion, coverage, and consistency.

Canada stands at a rare crossroads. We are not burdened by legacy structures, but that freedom is fragile.

We have a unique opportunity to tell our story—one that emphasizes how optometrists are not just vision correctors, but frontline providers in chronic disease detection, early intervention, and preventive care.

“People don’t buy what you do; they buy why you do it.” — Simon Sinek

If we do not take control of this narrative—if we allow vision care to remain simply an “allowance”—we risk losing the opportunity to:

  • Differentiate ourselves from retail and online providers
  • Demonstrate the full scope and impact of our care
  • Attract the attention of employers looking to invest in real wellness outcomes

Optometry is ready to lead in healthcare. But first, we must speak with one voice, educate with clarity, and advocate with purpose.

Because if we don’t define our value, someone else will—and it may not serve our patients, our profession, or our future.

This is a sponsored post.

Alan Ulsifer

Alan Ulsifer, OD

Chair and CEO FYidoctors

Dr. Ulsifer graduated from the University of Waterloo as an optometrist in 1990, where he was acknowledged for several awards in clinical achievement, including the Ontario Association of Optometrists Award for Excellence in Patient Management.

After graduating, Dr. Ulsifer became one of the founders and the managing partner of Northern Vision Centre, which developed into one of Canada’s largest independent optometric practices. Dr. Ulsifer has also been involved at the executive level with various not for profit Boards including: Alberta Optometric Association, Rotary, Optometry Giving Sight, the Alberta Freestyle Ski Association and the Grande Prairie Chamber of Commerce.

In 2008, Dr. Ulsifer oversaw the creation of FYidoctors, which still stands as the largest business merger in Canadian history in terms of the number of companies involved. He was awarded the Ernst and Young Emerging Entrepreneur Award for Western Canada in 2008 and the Top Canadian Entrepreneur Award in 2012. Dr. Alan Ulsifer has served on many Boards over the years and has an ICD.D designation.  He currently serves as CEO & Chair of the FYihealth Group and a board member of Dermapure, the worlds largest medical aesthetics consolidator which he was key in forming.


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Empower Your Practice Free CE Series

Eye Care Business Canada, in collaboration with the Clinical & Refractive Optometry (CRO) Journal, officially launched its three-part CE series EMPOWER Your Practice on April 9 with the first webinar, The Digital Journey: Using Data to Drive Practice Growth & Patient Care. The session drew strong participation from Canadian optometrists, reflecting a clear demand for practical strategies that merge clinical excellence with business acumen.

Presented by Dr. Wes McCann, a seasoned optometrist and owner of multiple practices, the inaugural webinar focused on how data can be used to make smarter, more efficient business decisions in daily optometric practice. Dr. McCann provided a compelling case for embracing analytics, not just to enhance profitability but also to improve the overall patient journey.

Throughout the one-hour, COPE-accredited session, Dr. McCann outlined how harnessing practice management data can reveal valuable insights—from tracking appointment flow and staff productivity to optimizing patient recall systems. He illustrated how metrics such as capture rate, average transaction value, and chair cost can be used to identify missed opportunities and inform future investments.

What set the session apart was its real-world approach. Dr. McCann shared personal examples from his own practice network, emphasizing how small, incremental changes based on solid data can lead to meaningful improvements over time. Attendees came away with specific takeaways they could immediately apply, such as refining intake processes, setting benchmarks for key metrics, and engaging the team in performance tracking.

The series continues on April 23 with Myopia Management in Clinical Practice presented by internationally recognized expert Debbie Jones, BSc (Hons) FCOptom, FBCLA, FAAO.

The third and final webinar, Leading Change: The Human Side of Practice Transformation, will be held May 14 and is co-presented by Drs. Trevor Miranda and Anita Voisin.

Why Attend?

✔️ Learn from top industry experts with real-world experience.
✔️ Get actionable insights to improve patient care and business efficiency.
✔️ Develop leadership skills to drive positive change in your practice.
✔️ Earn COPE CE credits—for free!

Don’t miss this opportunity to gain expert knowledge and elevate your practice.

👉 Click HERE to view full details and register now!

All three webinars are offered free of charge thanks to an unrestricted educational grant from Ocuco Canada.

Each session provides one hour of COPE-accredited CE and is designed to empower optometrists with tools to adapt and thrive in an ever-changing professional landscape.


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Revenue RX podcasts

Growth doesn’t always require big investments, flashy marketing campaigns, or risky expansions. In this episode of Revenue RX: Optical Retail Wins, I reveal the top secrets to organic revenue growth—how to maximize the potential already within your business.

This is not about shortcuts. It’s about working smarter, not harder. It’s about refining your current processes, increasing efficiency, and unlocking untapped opportunities. Many optical retailers focus on how to grow, but the real game-changer is what parts of your business you should grow.

If you’re ready to drive higher revenue without increasing your expenses, this episode is for you.

Listen to this episode now
Listen to this episode now

What is Organic Revenue Growth?

Simply put, organic revenue growth comes from within. It’s increasing sales through your existing operations—without borrowing money or investing in expensive marketing.

✔️ Maximizing customer retention—repeat customers spend more and refer others.
✔️ Increasing conversion rates—turning more walk-ins into paying customers.
✔️ Maximizing purchase value—upselling and cross-selling effectively.
✔️ Improving margins—negotiating better deals and adjusting pricing.
✔️ Strategic marketing—targeting the right audience with smart, cost-effective campaigns.

If your revenue growth depends solely on attracting new customers, you’re leaving money on the table. The real key is unlocking revenue from the customers you already have.

Key Strategies for Driving Organic Growth

  1. Focus on Conversion Rates

Most businesses think they need more customers to grow. But often, the real solution is better conversion rates—making sure the people already walking into your store actually buy something.

✔️ Track your conversion rate—do you know what percentage of visitors actually make a purchase?
✔️ Improve the hand-off—ensure a seamless transition from eye exam to dispensary.
✔️ Train staff on active listening and guiding customers through the buying journey.

A small increase in conversion rates can lead to massive revenue gains—without spending a dollar on marketing.

  1. Pricing Adjustments for Instant Profit Gains

Many optical retailers underprice their products without realizing how much profit they’re leaving behind. Even a small price increase of 5-10% can significantly boost revenue—especially if it’s still below the rate of inflation.

✔️ Adjust pricing strategically—test small increases and monitor customer responses.
✔️ Negotiate better deals with suppliers—get discounts for bulk purchases or early payments.
✔️ Shift the conversation from price to value—customers will pay more for an exceptional experience.

When I ran my optical stores, I quickly realized that increasing my frame prices by just 10% led to a direct increase in my bottom line—with zero additional costs.

  1. Leverage Cross-Promotions to Tap Into New Audiences

Not all new business requires expensive advertising. Sometimes, the best strategy is partnering with other businesses that serve the same customer base.

✔️ Team up with a hearing aid clinic to offer free in-store hearing tests.
✔️ Partner with a nail salon or spa to cross-promote eyewear and beauty services.
✔️ List your store in local hotel directories to attract visitors looking for eyewear solutions.

When done right, cross-promotion brings in high-quality customers—at little to no cost.

  1. Master the Art of the Upsell and Multi-Pair Sales

Customers are already spending money when they visit your store—so why not maximize their purchase?

✔️ Multi-pair promotions—“Buy one, get a second pair at 50% off” works because customers already trust you.
✔️ Lifestyle-based recommendations—prescribe a second pair for driving, work, or reading.
✔️ Showcase premium lens coatings—customers are willing to invest in features that improve their vision and comfort.

Did you know? One out of every three customers will buy an additional product if asked—but most employees never ask. Changing that one habit alone can increase revenue by up to 30%.

  1. Cut Costs Without Cutting Quality

Smart cost-cutting isn’t about doing less—it’s about spending smarter.

✔️ Negotiate with suppliers—I reduced my lab costs by 15% simply by committing to exclusive product lines.
✔️ Reevaluate business expenses—from phone bills to insurance, there’s always room for renegotiation.
✔️ Optimize staff efficiency—consolidate roles, redistribute workload, and reward high performers.

Here’s a simple strategy that worked wonders for me: Reducing my payroll by one employee while increasing wages for the remaining staff. The result? Higher efficiency, happier employees, and lower overall costs.

Final Thoughts: The Secret to Long-Term Growth

The best way to grow a business isn’t just through more customers—it’s through better processes, smarter pricing, and strategic partnerships.

✔️ Increase Revenue by adjusting prices and upselling effectively.
✔️ Increase Profit by controlling costs and renegotiating expenses.
✔️ Increase Sales by improving the customer experience.
✔️ Increase Employee Efficiency through training and operational changes.
✔️ Increase Marketing ROI by understanding the difference between a destination and a location.
✔️ Increase Customer Retention by enhancing the dispensary experience.

Organic growth isn’t magic—it’s strategy. And it works.

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


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Future Focus by NextGEN OD Canada

On March 26th, more than 220 optometry students came together for the 2025 NextGEN Future Focus event, held in person at the University of Waterloo School of Optometry (UW) and the New England College of Optometry (NECO).

With additional participants joining online from several U.S. optometry schools, the event became a dynamic hybrid experience, uniting Canadian optometry students across campuses—and across borders—for an evening of connection, insight, and inspiration.

The live panel discussion, hosted at UW and simulcast to audiences at NECO and across Zoom, was co-moderated by Dr. Andre Stanberry (UW) and student moderator Maryam Safdar (OD Candidate, UW 2027).

The panel featured a diverse lineup of experienced optometric professionals from leading organizations, including:

  • Dr. Mary-Kate Alliston
  • Dr. Karine Briand
  • Dr. Howard Dolman
  • Dr. Laurie Lesser

Together, they offered honest insights into professional life after graduation, shared career lessons, and answered student questions from UW, NECO, and Zoom attendees in real-time.

 

Following the panel, students heard from Dr. Jenny Lee, who joined live from NECO. Dr. Lee, a UW 2023 graduate and the first NextGEN OD Ambassador to host the inaugural Future Focus event in 2023, brought her journey full circle as this year’s featured keynote speaker.

Her reflections on the emotional and professional phases of optometry school—Excitement, Doubt, Growth, and Accomplishments—resonated with attendees.

Throughout the evening, students connected with key leaders and potential employers and suppliers. The events were made possible through the generous support of our sponsors, including Visionary Sponsors, FYidoctorsOSI GroupEye Recommend, and Specsavers, and Horizon Sponsors,  Vogue Optical and Bausch + Lomb Canada, ROI Corporation and Clinical & Refractive Optometry Journal.

The night wrapped with a prize draw, with over $2,000 in prizes awarded to lucky participants across all venues.


Couldn’t attend live? Don’t worry—there’s more.

Western Rewind on April 3 at 9 PM EDT,(6 PM Pacific)  will recap the panel and keynote, plus add live interactive sessions and even more prizes!

➡️ Click here to register for the Western Rewind Zoom session.

 

 

More related content:

https://www.neco.edu/news/nextgen-canada-conference/


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Revenue RX podcasts

Sales isn’t about pushing products—it’s about moving people. In this episode of Revenue RX: Optical Retail Wins, I break down one of the biggest questions in optical retail: When should you sell, and when should you simply connect?

Many optical professionals focus on the transactional side of sales, trying to persuade customers to buy. But the reality is, the most successful businesses don’t just sell glasses—they serve their customers. Selling should be less about convincing and more about guiding. When you understand your customer’s needs, wants, and motivations, you don’t have to “sell” at all—because they’re already ready to buy.

Listen to this episode now
Listen to this episode now

Moving People: The Shift from Selling to Serving

Selling today isn’t just about closing deals—it’s about building meaningful connections. Whether you’re negotiating, educating, or recommending a product, your ability to influence customers without manipulation is key.

Studies show we spend nearly 40% of our work time engaging in non-sales selling—persuading, convincing, and influencing others in ways that have nothing to do with transactions. The best salespeople don’t sell at all—they listen, educate, and build trust.

The key to success? Perspective.
When you take the time to see things from your customer’s point of view, you create a win-win situation. Selling isn’t about pushing a product; it’s about finding solutions that benefit both the customer and your business.

 

Optical Retail: Needs vs. Wants

Optical sales are unique because every transaction has two layers:

✔️ The Need-Based Sale – The prescription, the eye exam, the necessary lenses.
✔️ The Want-Based Sale – The frames, the fashion, the self-image, the experience.

Customers assume their lenses will function correctly—but their real focus is on the look and feel of their eyewear. This is why the dispensary experience is so critical. If a patient has a great eye exam but a frustrating or impersonal buying experience afterward, they will leave unhappy—even if their glasses are technically perfect.

Research shows that 50% of customer loyalty is based on the experience during the purchase, not the product itself. That means your ability to connect with customers is just as important as the quality of the eyewear you sell.

 

Stop Selling Glasses. Start Making Money.

Optical retail isn’t about selling an image—it’s about helping customers express their own. When you approach sales with this mindset, every interaction becomes transformational instead of transactional.

Customers don’t just buy glasses—they buy confidence. They buy self-expression. They buy trust in your expertise.

How do you build that trust?
✔️ Focus on service, not just customer service. Serving the customer means making them feel valued beyond the transaction.
✔️ Guide, don’t push. Let the customer discover what they truly want instead of just showing them what’s available.
✔️ Inspire, don’t manipulate. Price-based promotions may attract one-time buyers, but an exceptional experience builds lifetime loyalty.

 

Educate to Empower: The Key to Moving Customers

Education is one of the most powerful sales tools—because informed customers are confident customers. When you teach instead of sell, you help customers see the value in what they’re buying, rather than just the price.

A great example? Visual selling aids.
✔️ Simple in-store displays showing lens coatings, progressive lenses, and blue light protection can educate customers without a sales pitch.
✔️ Personalized lifestyle questions help frame the conversation around their needs, not just your inventory.
✔️ A well-trained staff that educates rather than sells boosts trust and increases multi-pair sales naturally.

 

Taking Control of the Sales Journey

The best sales experiences are intentional from beginning to end. Here’s how you can take control of the process:

  1. Address Financial Concerns Early

Many opticians avoid discussing price until the end—but this creates unnecessary tension. Instead, start the conversation early:
✔️ Ask about insurance benefits and budget at the beginning.
✔️ Offer multi-pair promotions upfront (e.g., buy one, get a discount on the second pair).
✔️ Shift the focus from cost to value—help customers see why investing in quality eyewear benefits them.

  1. Show Value with Transparency

One of my favorite strategies is the modified Ben Franklin close. Here’s how it works:
✔️ Write down the full, un-discounted price of all items.
✔️ In a second column, apply available promotions (discounted second pair, free lenses, etc.).
✔️ Show the customer the price difference side by side, crossing out the original amounts.

When people see how much value they’re getting, they’re more likely to say yes—even if the final number is slightly above their budget. Value always wins!

  1. Build Long-Term Relationships

Sales don’t end when the customer leaves the store. If you want them to come back, follow up with gratitude.
✔️ A simple handwritten note or a quick call to check on their glasses makes a big impact.
✔️ Surprise them with a thank-you gift, like a bottle of wine or flowers.
✔️ Never “pitch and ditch.” Your next sale is much easier when the customer already trusts you.

Remember: Selling to strangers is hard. Selling to loyal customers is easy.

 

Final Thoughts: The Power of Asking

Many opticians hesitate to ask for the order—but sometimes, a simple, confident ask is all it takes.

I learned this firsthand during an interview at Xerox. After multiple rounds, I finally asked, “Do I have the job?” Their response? “Yes, we were waiting for you to ask.”

The same rule applies in optical sales. If the customer is ready, ask for the order. When they say yes, stop selling and start writing it up.

✔️ Take control of the process.
✔️ Focus on service, not just sales.
✔️ Inspire rather than manipulate.

When you do this, you won’t just make more money—you’ll build a profitable, customer-focused business that thrives on trust and connection.

 

Tune In to Learn More!

Want to learn how to sell less and earn more? Listen to this episode of Revenue RX: Optical Retail Wins, where I break down how educating, serving, and inspiring customers leads to higher sales and stronger retention.

And don’t miss the next episode, where I’ll reveal how to increase revenues organically—without spending extra money on marketing!

Because at the end of the day, the only revenue source in any business is the customer.

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


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Why Emotional Intelligence is Critical for Women in Leadership Jade article

Leadership is a skill that transcends industries, roles, and job titles. However, for women striving to break through the proverbial glass ceiling, the ability to lead effectively often comes with unique challenges. One key element that distinguishes good leaders from great ones, particularly for women, is competence in emotional intelligence (EQ).

EQ encompasses the ability to understand and manage emotions while effectively influencing the emotions of others. It is foundational to building trust, creating strong relationships, and fostering a collaborative environment—qualities essential for leadership. Without a firm grasp of emotional intelligence, a woman in leadership risks falling short in areas that truly define greatness.
Here’s why:

  1. Emotional Intelligence Builds Self-Awareness 

Self-awareness is the cornerstone of emotional intelligence. Great leaders are attuned to their strengths, weaknesses, and values. For women, self-awareness is critical in environments where biases may exist. Understanding your responses to challenges helps you handle situations with poise and intentionality.

Without self-awareness, leaders may project frustration or insecurity, undermining credibility. Women who develop self-awareness can show up authentically, inspiring confidence and respect.

  1. Self-Regulation Prevents Reactive Leadership 

Leadership comes with pressure and high-stakes decision-making. Self-regulation—the ability to manage emotions under stress—is vital. Women in leadership positions often face scrutiny, making emotional self-control even more important.

Without self-regulation, impulsive decisions can damage team morale or compromise strategic goals. Women leaders who master this skill foster trust by approaching challenges with calm and measured responses.

  1. Social Awareness Enables Connection and Influence 

Leadership isn’t just about managing tasks; it’s about managing people. Social awareness—empathy and understanding group dynamics—allows leaders to connect deeply with their teams. Empathy helps address concerns and build genuine relationships.

Failing to develop social awareness can lead to misunderstandings and disengaged employees. Leaders with strong social awareness inspire loyalty and motivate teams toward shared goals.

  1. Relationship Management Drives Team Success 

Effective relationship management—clear communication, conflict resolution, and empowerment—defines great leaders. Women in leadership roles rely on this skill to navigate workplace dynamics and influence stakeholders.

Without it, women leaders may struggle to unite their teams or create a collaborative environment. Strong relationship management ensures a leader’s vision resonates and fosters long-term success.

The Ripple Effect of Emotionally Intelligent Leadership

Great leadership is about creating a lasting impact. Women leaders with high emotional intelligence inspire those around them, fostering emotional awareness and mutual respect. This ripple effect transforms workplace dynamics, improving employee satisfaction and productivity.

Moreover, emotionally intelligent leadership encourages diversity of thought—a critical driver of innovation. By leveraging EQ, women can break barriers, challenge stereotypes, and pave the way for others.

Remember

Becoming a great woman in leadership is as much about emotional intelligence as technical expertise. EQ builds self-awareness, self-regulation, social awareness, and relationship management—all critical to effective leadership.

Without EQ, even the most talented women risk falling short of their potential. By developing emotional intelligence, women can achieve their goals and inspire others. EQ isn’t just a skill; it’s a leadership superpower—essential for any great woman in leadership.

 

Jade Bodzasy

Jade Bodzasy

Jade Bodzasy, Founder of Emotional Intelligence Consulting Inc., is a dedicated Coach and Consultant for Optometric Practices. Her extensive background includes over 20,000 hours of expertise focused on customer relations, work structure refinement, training method development, and fostering improved work culture within Optometric practices.

Certified in Rational Emotive Behavior Techniques (REBT), Jade possesses a unique skillset that empowers individuals to gain profound insights into the origins of their behaviors, as well as those of others. Leveraging her certification, she equips optometry practices with invaluable resources and expert guidance to establish and sustain a positive, healthful, and productive work environment.


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