Roxanne Arnal Buying or Selling ECBC

What business owners and purchasers really want to know is, “What do I need to know?” I’ve always believed in the adage, “You don’t know what you don’t know.” A life decision this big requires you to consider things you may not have thought about before.

Sellers

Top of mind questions that should be discussed include:

  1. Am I getting enough for what I have built?

In my experience, sellers often overestimate or underestimate value based on emotion rather than market reality.

There’s no doubt the value of your business matters. But like in real estate, the value is ultimately what someone else is willing to pay. We can apply all sorts of formulas and valuation methods, but unless a buyer supports that number, it doesn’t matter much.

Realize that price is only one part of the equation. Do you have a desire to leave your practice independent? Would you prefer that your associates carry on your legacy?

Have you considered the impact of taxation? Qualifying for the Lifetime Capital Gains Exemption can save you up to $312,000. Structuring a sale correctly can have a significant impact on your take home profit.

Are there any holdbacks on the offer? Clauses that you are concerned about?

  1. How will this decision affect my family?

When I sold my practice, I underestimated how much the change would affect my family.

While many people sell when they’re ready to retire, I’m increasingly hearing from owners who want to exit earlier to gain more time flexibility. Understanding how your household income will change—and ensuring all decision-makers in your home are on board—is essential.

  1. How will this decision affect my financial picture and future cash flow?

You’ve spent your life saving. Saving for the next business investment. Saving for your next car. Saving for your future.

Many small business owners have poured the majority of their free cash flow into their businesses with the understanding that selling the business would eventually provide the income they’ll need in retirement. I found that mapping out my post-sale cash flow gave me clarity on what the sale price could realistically support – and helped me avoid inflation surprises.

Having a clear understanding of all your assets and how they will create your future cash flow is critical to developing a comfort around your decision to sell and the post-tax price you actually need to meet your desired next chapter spending.

  1. Am I able to shift gears mentally?

First off, you are still a doctor. Despite the fact that selling your practice doesn’t negate your education, it will still be an adjustment.

 

With any life transition, it’s best to have something that you are looking forward to. Start with a celebration and have an idea of how you will fill your time. You still have great value and wisdom – and now you have time to enjoy and contribute to your community in a different way.

 

Buyers

There is so much excitement (and anxiety) around buying a practice. It’s a big purchase and the decision shouldn’t be taken lightly. Ensure you have considered the following:

  1. What is a reasonable price for the practice I’m looking to purchase?

There are many aspects of a practice that should be considered prior to purchase including how clean the financial statements are and what leases or operating loans you may be taking over.

Will there be an instant reduction in revenue with the departure of the previous owner? How do you envision managing this?

Who is your landlord and what terms are built into the lease? If the lease is set to expire soon, will you be forced to find a new space and incur significant leasehold improvement expenses? Are you expected to purchase the building with the business?

  1. How am I going to finance the purchase?

There are numerous financing options available, from vendor buy back to full lender financing. What terms are being offered? How flexible is the lender on amortization periods?

Are you able to purchase the commercial property without the standard 20% downpayment?

On top of the initial purchase cost, you will also want to consider how you will create the free cash flow needed to make your payments on time. Do you know where you have the most control over your bottom line? Are there areas of the practice where you can create instant added value?

  1. What impact will this purchase have on my lifestyle?

Despite the reality that most optometrists can live on less income than they are currently earning, it’s rare that someone is actually willing to reduce their lifestyle.

Ensure you have crunched the numbers to review the cushion you have after you make your financing payments. A purchase can quickly become a stress point if you’re unable to meet your debt obligations. Planning ahead gives you the confidence to move forward without sacrificing your lifestyle.

And let’s not get started on the vast number of considerations to explore if you are creating or joining a multi-owner practice!

Conclusion

There are so many questions and options to explore, many times under a clock that seems to be ticking too fast. Delaying a transaction a few weeks or months won’t likely make a big difference in your life, but taking the time to review both the financial and emotional implications ahead of time can save you hours of anxiety and stress.

Have questions? Not sure what questions you should be asking? I’ve been through this journey and know how overwhelming it can feel. Let’s talk. You can reach me at roxanne@c3wealthadvisors.ca or 780-261-3098 to book a conversation.

Roxanne Arnal is a Certified Financial Planner®, Chartered Life Underwriter®, Certified Health Insurance Specialist, former Optometrist, Professional Corporation President, and practice owner. She is dedicated to empowering individuals and their wealth by helping them make smart financial decisions that bring more joy to their lives.

This article is for information purposes only and is not a replacement for personalized financial planning. Errors and Omissions exempt.

ROXANNE ARNAL,

Optometrist and Certified Financial Planner

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS). She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in 2012 to leave optometry and become a financial planning professional. She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.


Share:
Rate:

0 / 5. 0

Roxanne Arnal financial growth steps

Every optometric practice evolves through distinct financial seasons, each with its own priorities, challenges and opportunities.

Start Up: Planting the Seeds

Location, location, location! Always start with good fertile soil. Focus your launch phase on building infrastructure, attracting patients and establishing your brand.

Because your revenue will likely be low and unpredictable, you need to be mindful of your cash flow and debt management. Ensure that you have a sufficient line of credit and payment terms for equipment, inventory and leaseholds. Don’t forget about insurance – especially business office expense disability coverage – you’ve committed a lot to this endeavour.

Take this time to build out your ideal operational systems. Focus on developing deep client relationships, a referral network and training of ideal staff.

Tip: Negotiate favorable vendor terms. Review the cash flow impact of leasing vs borrowing. Ensure you have adequate insurance coverage.

Growth: Plant Development

As you gain traction and patient volumes increase be sure to continue to fertilize your growth.

Reinvest into technology, staff and continual marketing. Consider adding specialty services that align with your patient base. Review your operational systems for efficiency and ensure you have sufficient support staff.

Great staff are worth keeping, consider adding benefit and retirement savings programs.

You always have to be thinking ahead to ensure the office is ready for additional patient needs.

Tip: Strategic reinvestment leads to continued growth.

Mature: Harvesting

The true beauty of a mature practice is that it creates a regular and growing income stream. Don’t take patient loyalty for granted. All relationships need continual care and appreciation.

Your size may permit better vendor pricing and terms. Consider purchasing your own clinic property with excess revenue. Look to other investment options, like corporate owned life insurance, to create a tax free savings opportunity.

Ensure that you understand your financial statements and keep an eye on your performance.

Tip: Keep an eye on your profit margin. If you aren’t continually profitable, you can’t continue to service your patients at the level you desire.

Succession: The Next Harvest

Transitioning ownership can be challenging. Planning ahead can ease the emotional strain and ensure that you are maximizing your financial success. This is your opportunity to preserve legacy and ensure continuity for all the people you have cared for these many years.

If you’re looking to step into your transition through partnership, a comprehensive joint venture agreement that addresses various triggering events and considers the use of insurance for emergency buy/sell is critical. Every good business marriage needs a signed contract. Be sure to download our Buy-Sell Agreement Checklist [https://c3wealthadvisors.ca/buy-sell-agreement-checklist/].

Understand your practice value, update your clinic appearance and equipment, ensure that you have reviewed tax planning opportunities.

Tip: You don’t know what you don’t know. Now is the time to reap the benefits of your years of sacrifice and success – let other’s help you to ensure that you have considered the impact of your various options.

Conclusion

Throughout your business ownership journey you will have many questions and opportunities to harness knowledge from those who have gone before you. Engage advisors and mentors to help guide you along the way. Perform financial audits and review your overall costs to ensure practice profitability – only through your success can you provide a level a care that your patients deserve.

Have questions? Don’t know what questions you should have? Roxanne has lived through all the seasons in her optometric and financial planning careers. Reach out via email at roxanne@c3wealthadvisors.ca or call 780-261-3098 to book a conversation.

Roxanne Arnal is a Certified Financial Planner®, Chartered Life Underwriter®, former Optometrist, Professional Corporation President, and practice owner. She is dedicated to empowering individuals and their wealth by helping them make smart financial decisions that bring more joy to their lives.

This article is for information purposes only and is not a replacement for personalized financial planning. Errors and Omissions exempt.

ROXANNE ARNAL,

Optometrist and Certified Financial Planner

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS). She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in 2012 to leave optometry and become a financial planning professional. She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.


Share:
Rate:

0 / 5. 0

Roxanne Arnal Retirement planning image of an asian couple with an advisor

Retirement is no longer viewed as a “tired” chapter, but rather as a reimagined lifestyle choice—one that offers enhanced time and financial flexibility. Today’s retirees are shifting the lens: some are staying in the workforce longer, trading rigid schedules for greater autonomy, while others are stepping away from past careers to pursue new purpose-driven paths. It’s not just about stepping back—it’s about seeing forward, with clarity and intention.

What are you retiring to?

As with all life transitions, it’s key to have something fun and exciting to look forward to as you change up your day to day life. Take some time to really define what it is you are retiring to.

How are you going to make this happen?

A well-rounded retirement strategy should do more than cover the basics—it should reflect the life you’ve built and the one you still want to live. By integrating your many different investment accounts, personal and corporate, your plan should support everyday comfort while bringing your future into sharper focus, whether that’s exploring new destinations or simply enjoying more freedom at home.

The New Paycheque

Day to day expenses like groceries, utilities and personal care are typically funded by a regular source of recurring income. These may include CPP, OAS, a pension, or your RRSPs for example.

The Fun Stuff

Travel, home upgrades and even a second property are some of the well-earned rewards after years of building your career. If your savings includes a mix of TFSA, non-registered accounts and corporate investing, now is the time to review your withdrawal strategy so you can actually enjoy this nest egg.

The Unexpected

Everything is great until the unexpected happens. Health is a primary reason many retirement plans get off track. Have you built in contingencies to cover unexpected expenses? Can you comfortably pivot your financial enjoyment to meet your new needs?

The “Not-So-Fun” Stuff

And then we have taxes! One of only two certainties of life in Canada. You’ve worked hard to limit taxation during your working years, so it’s key your withdrawal plan considers how you will manage your taxes moving forward. Don’t let taxes eat up 50% of your savings!

The Other Certainty

Whether you want to address it or not, death is a certainty of life. Though we may not know the day nor the hour, it will come for all of us. Part of a holistic retirement plan is reviewing your estate planning. Does your will still reflect your wishes? Does the beneficiary status of your investments and life insurance policies line up or should they be changed in light of final taxation, charitable wishes, and perhaps skipping a generation to optimize your planning.

The Financial Needs

Avoid the worry created by news and market fluctuations by ensuring your investments are set up to create a smooth withdrawal for your ongoing needs and wants. Understanding how asset allocation plays an increasingly critical role during your withdrawal phase is key to avoiding sequence of return risk.

Conclusion

Now is the time to create a future that balances stability with possibility. Shifting from a saving focus to a spending focus can be difficult, but with a clear plan, you can set a withdrawal strategy that helps to manage market risk, provides flexibility, controls taxation and leaves you with a legacy to be proud of.

Interested in personalized retirement guidance to balance all your financial needs and wants? Reach out to Roxanne via email at roxanne@c3wealthadvisors.ca or call 780-261-3098 to book a conversation.

Roxanne Arnal is a Certified Financial Planner®, Chartered Life Underwriter®, former Optometrist, Professional Corporation President, and practice owner. She is dedicated to empowering individuals and their wealth by helping them make smart financial decisions that bring more joy to their lives.

This article is for information purposes only and is not a replacement for personalized financial planning. Errors and Omissions exempt.

 

ROXANNE ARNAL,

Optometrist and Certified Financial Planner

Roxanne Arnal graduated from UW School of Optometry in 1995 and is a past-president of the Alberta Association of Optometrists (AAO) and the Canadian Association of Optometry Students (CAOS). She subsequently built a thriving optometric practice in rural Alberta.

Roxanne took the decision in 2012 to leave optometry and become a financial planning professional. She now focuses on providing services to Optometrists with a plan to parlay her unique expertise to help optometric practices and their families across the country meet their goals through astute financial planning and decision making.


Share:
Rate:

0 / 5. 0

IRIS sponsored post image

Since its creation, IRIS has been committed to providing high-quality products and services in the field of vision care.  Today, this mission has taken on a new dimension thanks to technological innovation. Whether through the integration of artificial intelligence, the use of precision tools such as electronic medical records, or the exclusive development of cutting-edge ophthalmic lenses such as Apogée lenses, IRIS is transforming the visual experience for its patients.

 

Artificial Intelligence: Seeing Problems Before They Arise

In the field of visual health, prevention is as important as treatment. That’s why IRIS is focusing on integrating artificial intelligence (AI) into its clinical practices.

Thanks to advanced imaging technologies combined with AI algorithms, optometrists at IRIS can detect eye abnormalities early on, sometimes even before the patient experiences any symptoms. This allows for faster intervention, more rigorous follow-up, and prevents certain conditions from worsening.

For example, subtle signs of diseases such as age-related macular degeneration (AMD), diabetic retinopathy, or glaucoma can be detected very early on thanks to AI. By integrating these tools into eye exams, IRIS offers its patients unparalleled peace of mind and once again demonstrates its commitment to optimal eye health.

The Electronic Medical Record: A Precision Tool at the Service of the Patient

Another pillar of innovation at IRIS is the electronic medical record (EMR). In addition to reducing paper use and increasing the efficiency of communications between professionals, the EMR allows for more rigorous and personalized monitoring of each patient’s visual health.

 

This centralized system allows optometrists, opticians, and ophthalmologists in the IRIS network to consult the patient’s complete visual history, exam results, retinal imaging, previous prescriptions, and much more.

 

The result: more informed clinical decisions, better coordination of care, and a simplified experience for the patient.

 

Apogée Lenses: Exclusive Technology for Customized Vision

One of the most significant innovations developed at IRIS is the Apogée lens, a new-generation progressive lens designed exclusively for presbyopes seeking optimal visual performance.

 

Unlike standard progressive lenses, Apogée adapts to each user in a completely unique way. Thanks to advanced measurement technologies and a 100% ergonomic design, each lens is custom-made according to the patient’s morphology, reading habits, visual needs, and even lifestyle.

 

The result? Perfectly adapted visual fields, maximum visual quality, and unparalleled comfort in all areas of vision, whether near, far, or intermediate.

This high-tech lens naturally attracts customers who appreciate precision, seek advanced products, and value the reliability of a brand like IRIS. It also represents a new way of experiencing eyewear shopping: more collaborative, more personalized, and more satisfying.

 

A Customer Experience Enriched by Technology

Innovation at IRIS is not limited to clinical tools or products. It is also reflected in the overall customer experience.

 

But what really sets the IRIS approach apart is the human dimension of this innovation. Patients are invited to collaborate in the creation of their progressive lenses. They gain a better understanding of the choices available to them, participate in the development of the solution, and leave with a product that truly meets their expectations.

Innovating for Better Vision… and a Better Life

At IRIS, innovation is much more than just a word. It is a philosophy that guides every decision and every improvement.


Share:
Rate:

0 / 5. 0

OSI MAy 2025 sponsored post featured image woman in office setting

As the optometry landscape evolves, more practitioners are questioning the traditional paths laid out before them. The allure of corporate contracts—offering fast starts and short-term security—is giving way to a deeper desire for autonomy, growth, and meaningful patient relationships.

For OSI Members like Dr. Skylar Feltis of Pinehouse Eyecare and Dr. Joe Hoja of Peterborough Optometric, independent practice offers a future that is not only more rewarding but entirely their own.

Reclaiming Control: Why Corporate Models Fall Short

The former began his career within the corporate model. And while these settings provided structure, they also imposed rigid policies that distanced the Dr. Feltis from key decisions. He recalls, “There was a very noticeable difference with respect to freedom of choice that was felt by the doctors and staff. This affected efficiency, service, product quality and, most importantly, staff morale due to chronic frustrations.”

Dr. Joe Hoja, meanwhile, took a different route. Independent from the start, he’s experienced the rewards and the challenges of forging his own path from day one. For Hoja, it’s the sense of ownership and direct impact on patient care makes it all worthwhile. “I prefer to bet on myself,” he says.

Building Leadership—and Legacy—Through Independence

Raised on a grain farm, Dr. Feltis likens private practice to running a small business: “The harder and smarter you work, the more successful you can be. You get all the responsibilities and freedom of being in charge, and you can have a significant impact on how your business grows.”

For Dr. Hoja, leadership has always been central. “Leaders not only grow businesses, but they also grow people,” he says. “It has been my honour to foster growth in so many outstanding human beings. The human element is an underestimated benefit of growing your own practice.”

A Supportive and Collaborative Culture That Puts Patients First

Independence, they both emphasize, goes beyond ownership. It’s about creating a supportive and collaborative culture where patient relationships thrive. In corporate environments, efficiency and volume often overshadow the patient experience. In independent practices, the focus shifts back to connection—and innovation.

Dr. Feltis’s team took all staff and doctors to Disney World to experience what it feels like to receive “life-changing” service firsthand. “It’s hard to create those experiences if you haven’t experienced them yourself,” he says. “We have countless stories of our staff or doctors doing something for a patient that’s completely unrelated to optometry—just to leave an impact.”

Accelerating Clinical Innovation with Agility

Clinical innovation moves faster, too. Dr. Hoja cites his clinic’s focus on early diagnosis and advanced treatment for age-related macular degeneration. “Being an independent practice owner, I alone can make purchasing decisions,” he says. “We now have unique technology and treatment protocols giving patients the absolute best AMD outcomes.”

Investing in People, Building for the Future

Financially, independence brings significant long-term rewards. Growing from two to seven clinics, Dr. Feltis highlights the ability to build equity, purchase real estate, and reinvest in staff. “We’ve built a lot of equity in the business and purchased some of our buildings,” he says. “We can also compensate our staff very well, which has a significant impact on our culture and clinic atmosphere.” It’s this kind of reinvestment that builds loyalty while supporting long-term operational success and sustainable growth.

Dr. Hoja views it in even broader terms, “Growing a successful independent business is the greatest game ever played.”

Partnering for Success: The Power of Community

Still, independence does not mean isolation. Both doctors credit OSI Group as a crucial ally, offering business coaching, access to the Optosys EMR system, preferred supplier agreements, and a network of like-minded professionals. “Independence is somewhat of a misnomer. You don’t have to be alone,” Dr. Hoja says. “The OSI Group can be your partner in success. They do not have a hidden corporate agenda. Your success leads to theirs.”

Shaping the Future of Independent Optometry

Today, with the right support, independent practice offers optometrists a chance to lead, innovate, and optimize business operations while shaping the future of care on their own terms.

To learn more, visit www.opto.com or contact OSI Group at info@opto.com.


Share:
Rate:

0 / 5. 0

Buy Canadian

Share your insights in our Optical Industry Survey for a chance to win a $25 e-gift card. 

Canadian consumers are increasingly prioritizing buying Canadian, driven by economic and political factors, including the potential for trade tariffs on Canadian exports. 

But how does this trend impact eye care professionals and their purchasing decisions for ophthalmic lenses, eyewear frames, and finished jobs from optical labs?

EyeCare Business Canada wants to hear from Optometrists, Opticians, and other eye care professionals about their awareness of where their products come from and whether country of origin plays a role in their choices.

This quick 3 minute survey explores:

Awareness—Do you know where your lenses and frames are manufactured?
Buying Behavior—Would Canadian sourcing influence your decisions?
Canadian Value Add—Do you consider products designed or finished in Canada as “Canadian”?
Consumer Trends—Are your patients asking about country of origin?

Your insights will help shape the conversation around Canadian-made optical products.

📢 Take the survey now!  

Your responses are completely anonymous, and as a thank you, participants can opt-in to receive a summary of the results as well as a chance at the $25 gift card. 

 


Share:
Rate:

0 / 5. 0

15 PRACTICE MANAGEMENT SOFTWARE SURVEY

Are you part of a Canadian Optometric practice? Your insights are invaluable! We’re inviting you to participate in a brief survey designed to gather your opinions and experiences with practice management software.

As the backbone of many successful practices, practice management systems play a vital role in streamlining operations, improving patient care, and enhancing overall efficiency. But not all systems are created equal, and we want to learn what works, what doesn’t, and where there’s room for improvement.

This survey includes various usage and attitude questions about practice management software and will take about 5 minutes to complete. Whether you’re a fan of your current system or find yourself wishing for better features, this is your chance to share your perspective and help shape the future of optometric practice tools.

Why Participate?

In addition to making your voice heard, the first 100 qualified respondents will receive a $10 e-gift card as a thank-you for your time and valuable input. (Limitations apply.)

Your responses will be used to better understand the needs of optometric practices across Canada, helping us uncover trends, challenges, and opportunities in practice management software.

How to Get Involved

Participating is simple! Click the link below to access the survey and complete it on your own time. Remember, it takes less than 5 minutes to make an impact and claim your reward if you’re among the first 100 qualifying respondents.

Start the Survey Now!

Your Feedback Drives Innovation

By sharing your experiences, you’re contributing to a broader conversation about the tools and technologies that support optometric practices. Your insights will not only help inform others in the industry but also guide future developments in practice management solutions.

Don’t miss this opportunity to shape the future of your field and earn a small token of appreciation in return.

Thank you for your participation and dedication to improving Canadian Optometry!

 


Share:
Rate:

0 / 5. 0

Specsavers_WorldsBestWorkplace_2024

Fortune Magazine and Great Place to Work® selected the optical and audiology business from a list of organizations that took part in the Great Place to Work’s employee survey process, with 7.4 million responses received, representing 20 million employees worldwide.

“This is an incredible achievement, and it is a credit to all our colleagues and partners who work hard to make Specsavers such a great place to work. I could not be prouder. Our ranking among so many other brilliant organizations on this list continues to drive our ambition in making life at Specsavers truly special,” says John Perkins, Specsavers CEO.

To be considered for the list, companies must be identified as outstanding global employers with recognition on at least five Best WorkplacesTM lists from across the world in 2023 or early 2024.

Colleagues said the opportunities offered to develop and grow as well as the culture and level of care for employees were the main reasons for rating the business so highly.

 

“We’re very proud to be named as one of the world’s best workplaces,” said Bill Moir, Managing Director, Specsavers Canada. “This global recognition reflects Specsavers’ commitment to putting its people first, which has been the foundation of our successful growth in Canada. People have, and always will be, at the heart of everything we do at Specsavers.”

Specsavers was recognized in Canada’s Best Workplaces™ List for 2024, including additional awards for best workplace in retail/hospitality, for women and for giving back. Since arriving in Canada in late 2021, the company continues its rapid growth across the country, providing career and business ownership opportunities in Ontario, Manitoba, Alberta, and British Columbia.

With over 135 locally owned Specsavers locations in Canada, the company employs more than 1,500 people and has more than 300 independent optometrists in its network.

Organizations like Specsavers are assessed on their efforts to create great workplaces and positively impact people and communities across multiple countries around the world.

 

Start your business with the support of Specsavers. Search available locations.


Share:
Rate:

0 / 5. 0

Waterloo Eye Institute

From November 15 to November 17, the Waterloo Eye Institute (WEI) hosted an exceptional event in Markham, Ontario, offering an engaging mix of continuing education (CE) and industry networking opportunities for optometric professionals. Over three days, attendees participated in 20 hours of COPE-accredited CE sessions for optometrists and 6 hours of tailored CE programming for optometric assistants.

The event also included a three-hour trade show on Saturday, featuring more than 30 industry-leading exhibitors showcasing the latest innovations in eye care products and technologies. NextGEN OD Canada Student Ambassadors attended the show

Highlights from the Distinguished Lecture Series

Dr. Etty Bitton: On Friday, Dr. Etty Bitton delivered the prestigious Woodruff Distinguished Lecture, presenting on the differential diagnosis of anterior blepharitis.

A celebrated expert in tear film physiology and dry eye, Dr. Bitton holds a Doctorate in Optometry from the University of Waterloo and a Master’s in Physiological Optics from the Université de Montréal. Currently a full professor and director of the Dry Eye Clinic at the École d’optométrie, she has been a leader in dry eye research and a contributor to global initiatives like TFOS DEWS II. Her presentation was a tribute to Dr. Emerson Woodruff’s legacy, whose contributions helped shape optometry education and research at the University of Waterloo.


Dr. Donald Hood:
On Saturday, Dr. Donald Hood took the stage to deliver the 33rd Bobier Distinguished Lecture, titled A Novel Approach to Identifying Glaucoma Based on a Large Real-World OCT Database from Optometry Cases.

Dr. Hood, Professor Emeritus at Columbia University, is a renowned figure in retinal and optic nerve disease research, with nearly 400 publications and numerous accolades, including an honorary degree from SUNY College of Optometry. His lecture honored Dr. Clair Bobier’s pioneering vision for integrating scientific research into optometry education, further solidifying the importance of evidence-based practice in the profession.

Networking and Innovation at the Trade Show

Saturday’s trade show provided a bustling platform for attendees to explore cutting-edge technologies and services from over 30 exhibitors. This interactive session fostered connections between practitioners and industry leaders, further supporting the WEI’s mission of advancing patient care and optometric education.

NextGEN OD Student Ambassadors, Sara Baig and Shreya Jain, supported Clinical & Refractive Optometry during the 3-hour trade show.

Engaging Panel Discussions

The event concluded on Sunday with a dynamic “Rapid Fire Panel Discussion” on advanced scleral imaging and specialty contact lens technology. Moderated by Drs. Chelsea Bray, Shalu Pal, and Vishakha Thakrar, the panel provided practical insights and innovative approaches to enhancing patient outcomes through emerging lens technologies.

Looking Ahead

The success of the WEI’s November event underscores its commitment to fostering collaboration, education, and innovation within the optometric community. With initiatives like these, the WEI continues to pave the way for advancements in vision science and patient care, benefitting practitioners and patients alike across Canada.

 


Share:
Rate:

0 / 5. 0

two women shaking hands

In the service-oriented world of business, exceptional client service is vital. While technical expertise is important, the ability to connect with clients on an emotional level is what truly sets you apart. Emotional intelligence (EQ) is key to building these meaningful connections. By enhancing your EQ, you not only improve your professional abilities but also elevate the quality of service you deliver to your clients. Here’s how developing EQ leads to better client service:

  1. Enhanced Decision-Making for Client Needs

When you possess high EQ, you excel at making decisions that are both rational and emotionally attuned to your clients’ needs. By understanding their emotions and concerns, you can offer solutions that are not only effective but also resonate with them on a personal level. This fosters stronger client relationships and increases satisfaction, as clients feel heard and valued.

  1. Improved Client Relationships

Building and maintaining strong client relationships is essential for long-term success. High EQ allows you to connect with clients on a deeper level, fostering trust and mutual respect. When clients feel understood and appreciated, they are more likely to remain loyal and refer others to your services. Demonstrating empathy and understanding consistently creates a positive and memorable client experience.

  1. Increased Adaptability to Client Expectations

Client needs and expectations can change rapidly. Emotional intelligence provides the flexibility needed to navigate these changes effectively. Whether it’s adjusting to evolving requirements or handling unexpected challenges, high EQ enables you to stay calm, responsive, and solution focused. This ensures that clients receive the best possible service, regardless of the circumstances.

  1. Enhanced Communication with Clients

Effective communication is the foundation of excellent client service. With high EQ, you can convey your ideas clearly while understanding the emotions and concerns behind your clients’ words. This ensures that your communications are not only clear and concise but also empathetic and supportive, leading to better outcomes and stronger client relationships. Enhanced listening skills, a core component of EQ, help you fully understand your clients’ needs and respond in ways that meet their expectations.

  1. Better Stress Management for Client Satisfaction

Managing stress is crucial when working closely with clients, especially in high-pressure situations. High EQ equips you with the tools to manage your emotions, allowing you to stay composed and focused when challenges arise. This calm demeanor reassures clients, contributing to a positive experience and enhancing their overall satisfaction with your services.

  1. Delivering Consistent, High-Quality Service

By elevating your EQ, you position yourself to deliver consistent, high-quality service that meets or exceeds client expectations. The ability to manage relationships, adapt to changing needs, and communicate effectively ensures you can provide tailored solutions that genuinely benefit your clients. Consistency in service delivery not only strengthens client loyalty but also enhances your reputation as a reliable and professional service provider.

Elevating your emotional intelligence isn’t just about personal or professional growth—it’s about providing the best possible service to your clients. By improving your decision-making, communication, adaptability, and stress management, you offer a level of service that stands out in today’s competitive market. This professional edge keeps clients satisfied, loyal, and willing to refer others to your business.

Ready to elevate your client service to the next level?
Visit www.emotionalintelligenceconsultinginc.com to explore available trainings and discover how enhancing your EQ can transform your client interactions and boost your business success. Don’t just meet expectations—exceed them with the power of emotional intelligence.

 

Jade Bodzasy

Jade Bodzasy

Jade Bodzasy, Founder of Emotional Intelligence Consulting Inc., is a dedicated Coach and Consultant for Optometric Practices. Her extensive background includes over 20,000 hours of expertise focused on customer relations, work structure refinement, training method development, and fostering improved work culture within Optometric practices.

Certified in Rational Emotive Behavior Techniques (REBT), Jade possesses a unique skillset that empowers individuals to gain profound insights into the origins of their behaviors, as well as those of others. Leveraging her certification, she equips optometry practices with invaluable resources and expert guidance to establish and sustain a positive, healthful, and productive work environment.


Share:
Rate:

0 / 5. 0