Business is a battleground, and every day, you’re either winning—or retreating. In this no-holds-barred episode of Revenue RX: Optical Retail Wins, we uncover the reality of competition in optical retail, and how to harness it as a tool for survival, growth, and domination.
Forget comfort zones. Whether you’re facing big-box chains, online juggernauts, or the practice down the block, competition isn’t something to fear—it’s a force to be understood, respected, and ultimately, leveraged.
If you’re ready to compete smarter, protect your customer base, and push your business forward, this episode is for you.
Why You Must Compete—Every. Single. Day.
Let’s be clear: competition isn’t a threat—it’s a biological instinct. It drives improvement, innovation, and adaptation. The alternative? Complacency, decline, and irrelevance.
You’re not just competing on price or product—you’re competing on:
✔️ Customer experience
✔️ Convenience and location
✔️ Online visibility
✔️ Brand awareness
✔️ Reputation and service
Don’t sit back and hope your loyal customers stick around. Your competitors are coming after them, and if you’re not evolving—you’re losing.
Stop Reacting. Start Competing.
Being proactive beats being reactive—every time. You must move from survival mode to strategic competition.
✔️ Don’t wait to get undercut on price—double down on value.
✔️ Don’t wait to lose walk-ins to newer shops—own the corner with bold signage, in-store experience, and community engagement.
✔️ Don’t sit back while others build brand equity—you are the brand!
Change is the price of survival. And if you’re not willing to change, you’re not willing to compete.
How I Went on the Offensive
With 9 optical stores within 4 blocks, I couldn’t afford to be passive. I launched an aggressive marketing campaign using:
✔️ Bus shelter ads right outside my competitors’ stores
✔️ Cross-promotions with neighbouring businesses
✔️ In-store initiatives that created memorable experiences
I trained a lean but powerful team, focused on attitude over experience, and gave them the tools to outperform—and outcare—any competition. The result? Increased revenue, repeat business, and a growing customer base that chose us on purpose.
Understanding Your Competition: A SWOT Analysis
Competing blindly is a losing game. That’s where a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) becomes your secret weapon.
STRENGTHS
✔️ Personal service that big-box stores can’t match
✔️ Deep product knowledge & niche brand offerings
✔️ Community trust and local reputation
✔️ Flexibility to pivot quickly to customer needs
WEAKNESSES
✔️ Limited marketing budgets
✔️ Smaller inventory due to lower buying power
✔️ Dependence on walk-in traffic
✔️ Less access to high-end equipment
OPPORTUNITIES
✔️ Growing demand for eyewear due to screen time and aging population
✔️ Online presence and digital marketing (affordable and scalable)
✔️ Cross-promotions with schools, seniors, clinics, coffee shops
✔️ Value-added services like hearing screenings or high-tech fitting tools
THREATS
✔️ Online retailers and big chains with lower prices
✔️ Economic downturns reducing discretionary spending
✔️ Rising rent and overhead
✔️ Negative online reviews
✔️ Staffing shortages and high turnover
Your job? Figure out what you can control—and get to work on it. Change what you can. Accept what you can’t. And have the wisdom to know the difference.
Be the Store Worth Competing Against
✔️ Differentiate yourself—find what makes you stand out and amplify it.
✔️ Train your team like champions—attitude, empathy, and hustle win the game.
✔️ Promote visibility—not just online, but on the street.
✔️ Offer value, not just discounts—show your customers that price is only part of the story.
You’re not just selling eyewear—you’re selling trust, image, expertise, and experience. That’s your competitive edge.
Final Thoughts: Win the Day
If you’re not competing, you’re retreating. If you’re standing still, you’re falling behind.
In this episode, I break down:
✔️ What competition really means for independent ECPs
✔️ How to proactively outsmart your competitors
✔️ A practical SWOT framework to evaluate and grow your business
✔️ Why change, time, and attitude are the key tools in your survival kit
Competition is not the enemy. It’s the fire that forges better businesses.
Strap in. Look in the mirror. Decide: Are you going to win the day?
If the answer is yes, then this episode is the one you need to hear. And next time, we’ll dive into why optometrists sometimes struggle with entrepreneurship—and how to overcome it.
Joseph Mireault
Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.
Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.
He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.
Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.
Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.
His insights are shared with optical business owners aspiring for greater success in his new book, “An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”
