Worklace Conflict

This is the first of two articles addressing Workplace Conflict
by Jade Bodzasy, Founder of Emotional Intelligence Consulting Inc.

If your practice has never experienced workplace conflict, Congratulations! BUT… it is likely that you are not looking deeply enough. Festering workplace conflict can toxify a practice, and is more visible to your patients than you may think.  


In any practice, conflicts and arguments are bound to arise. These disputes can stem from various factors such as personality clashes, differences in work styles, and discrimination. Resolving these conflicts is crucial for maintaining a harmonious work environment and fostering productive relationships among employees. In this article, we will explore the causes of workplace arguments and solutions you can use to transform your practice.

Understanding the Types of Workplace Conflicts

Clinic conflicts can manifest in different forms, each with its own set of challenges. By understanding the various types of conflicts, practices can proactively address and prevent them. Let’s explore some common types of conflicts that may arise in your practice:

  1. Personality-based Conflicts

Personality-based conflicts occur when individuals have contrasting personalities or values. These conflicts can arise when one employee dislikes another’s behavior or communication style.

  1. Task-based Conflicts

Task-based conflicts arise when employees work together on interdependent projects. If one team member fails to deliver their tasks on time or exhibits poor performance, it can lead to conflicts within the team.

  1. Leadership Conflicts

Differences in leadership styles can also contribute to clinic conflicts. When a leader’s management approach does not align with the preferences and personalities of their team members, arguments can start to surface.

  1. Workstyle Conflicts

Employees often have diverse work styles, with some preferring to work independently and others thriving in collaborative environments. Conflicts may arise when individuals with contrasting work styles are required to collaborate on projects.

  1. Conflicts from Discrimination

Discrimination based on factors such as age, ethnicity, race, or gender can lead to significant conflicts in the practice.

  1. Creative Idea-based Conflicts

Employees bring their unique perspectives and ideas to the practice, which can sometimes lead to creative idea conflicts. When individuals strongly believe in their own ideas, disagreements can start to develop.

The Importance of Resolving Conflicts in your practice

Resolving clinic conflicts is vital for several reasons. Ignoring conflicts can lead to a hostile work environment, adversely affecting morale and productivity. You can start to see why it’s important to work through and manage conflicts and arguments when they show up. However, It’s vital to know and understand what it could mean for your practice if you choose to ignore these issues.

Part 2 of Workplace Conflict will address why it is essential to mitigate conflict and strategies to do so. 

For resources on Conflict and Argument Management visit



Jade Bodzasy

Jade Bodzasy

Jade Bodzasy, Founder of Emotional Intelligence Consulting Inc., is a dedicated Coach and Consultant for Optometric Practices. Her extensive background includes over 20,000 hours of expertise focused on customer relations, work structure refinement, training method development, and fostering improved work culture within Optometric practices.

Certified in Rational Emotive Behavior Techniques (REBT), Jade possesses a unique skillset that empowers individuals to gain profound insights into the origins of their behaviors, as well as those of others. Leveraging her certification, she equips optometry practices with invaluable resources and expert guidance to establish and sustain a positive, healthful, and productive work environment.


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