Revenue RX podcasts

I’ll level with you: closing your eyes and hoping tariffs “blow over” isn’t a strategy. In this episode of Revenue RX, I unpack what tariffs really are, why they’re back in the headlines, and—most importantly—how they ripple through frame and lens costs, margins, patient behavior, and your day-to-day operations. I’m not here to debate politics. I’m here to help optical owners protect the bottom line, steady the team, and keep patients saying “yes,” even when prices are under pressure.

Tariffs 101—Why They Exist and Why You’re Feeling Them

A tariff is simply a tax on imported goods. Governments use them to shield domestic industries, raise revenue, and gain leverage in trade talks. That’s the theory. On the ground, we feel it as higher landed costs, tighter selection, and, sometimes, slower supply chains. There are upsides (support for local manufacturing, potential job protection) and downsides (consumer price hikes, retaliation, and innovation slowdowns). In the episode, I translate this macro picture into what it actually means for an optical dispensary that lives and breathes frames, lenses, service, and trust.

How Tariffs Hit an Optical Store—Directly and Indirectly

First, the obvious: when tariffs land on imported frames or lens components, your cost base goes up. You either pass it along (risking price sensitivity) or absorb it (compressing margins). But the second-order effects matter just as much: some suppliers trim assortments; shipping windows wobble; and patients, feeling the pinch across groceries and gas, start delaying purchases, trading down, or shopping online “just to compare.” If you treat this like a one-lever pricing problem, you’ll lose ground. Treat it like a full-stack business problem—sourcing, pricing, merchandising, communication, and care—and you’ll stay ahead.

Owner Playbook—Practical Moves You Can Control

I walk through a set of proactive levers you can pull right now:

  • Diversify sourcing. Add secondary vendors, consider tariff-free/low-tariff geographies, and explore private-label where it makes sense. Partner tighter with local labs and any viable domestic frame makers to stabilize turn times.
  • Tighten assortment. Double down on proven sellers, trim low-velocity fashion risks, and keep a clean good–better–best spread that supports step-ups without sticker shock.
  • Reframe pricing. Use transparent menus, bundle frame + lens packages, and create time-bounded offers that build urgency without training patients to wait forever. Give your team guardrails for discretionary flexibility.
  • Smooth the path to “yes.” Offer financing or installment options, leverage loyalty perks, and keep repairs/adjustments/cleanings complimentary and visible. Value isn’t only price—it’s confidence and convenience.
  • Pre-buy with intent. Where feasible and cash-flow allows, buy ahead of known increases, then pace replenishment to protect working capital. Coordinate closely with vendors to avoid dead inventory.

Winning the Patient Conversation During Price Pressure

Tariffs are macro; conversion is micro. That means your chair-side and board-side communication matter more than ever. Lead with discovery (lifestyle, work, hobbies), translate features into lived benefits (comfort, clarity, durability, eye health), and position step-ups as problem solvers, not splurges. If a patient is price-sensitive today, keep the relationship warm: second-pair plans, future-dated promos, and a service experience that feels like you’re on their side. Empathy is a strategy. When people feel understood, they’re more likely to buy—and to come back.

What Your Customers Are Quietly Navigating

Your patients are juggling rising costs and uncertainty. Expect more comparison shopping, longer decision cycles, and a tilt toward essentials. Some will reuse frames and swap only lenses. Others will wait for sales or move to private-label. In the episode, I outline how to meet each mindset: present right-sized solutions, spotlight durable value, and keep premium options within reach through phased upgrades and financing. The goal isn’t to “win the argument”—it’s to win trust and make a responsible recommendation that fits today, with a path to “next.”

Leading the Team Through Tariff Turbulence

Conversion is a team sport. Share margin targets and cost realities so pricing decisions aren’t guesswork. Stop micro-managing and give clear autonomy within rules. Train consultative skills and objection handling (“value vs. price” pivots, time-bound incentives, and confident hand-offs from exam room to dispensary). Equip the team with the right product mix, the right talking points, and the right tools—then recognize wins publicly so the culture tilts toward proactive problem-solving.

My Bottom Line

Tariffs aren’t a reason to stall. They’re a reason to tighten your playbook. Source smarter. Price with clarity. Merchandise for decisions. Communicate with empathy. And enable your team to lead. Do that, and you’ll protect margins, retain patients, and come out stronger on the other side.

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


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Budgeting article Trevor Miranda

Budgeting isn’t always a welcome topic—whether in family finances or in business operations. In a full-scope optometric practice, however, it is essential.

While most people agree it’s wise to live within your means, the idea of putting numbers to paper and tracking them often meets hesitation.

 

 

Why a Budget Matters

A well-structured budget provides greater control and visibility over a clinic’s financial health. Metrics such as revenue per patient, cost of goods sold (COGS), and operating expenses become easier to monitor, allowing for more informed and timely decisions.

 

Budgeting also identifies areas where spending can be optimized without compromising care standards.

In addition to enhancing day-to-day operations, a comprehensive budget supports strategic planning. Practice owners can evaluate the financial feasibility of new equipment purchases, expanding staff, or opening additional locations. Understanding financial capacity enables more confident and sustainable growth.

 

Effective budgeting also promotes healthier cash flow. By anticipating fluctuations in patient volume, timing of insurance reimbursements, and seasonal inventory needs, practice owners can avoid financial disruptions and maintain steady operations year-round.

 

Revenue Forecasting

Forecasting revenue begins with a review of historical data and patient visit patterns. Seasonal variations in patient flow, insurance reimbursement cycles, and optical retail trends should all be considered. Revenue projections should also account for optical sales performance and local market dynamics.

 

At our clinic, we further refine this process by forecasting income across each specialty service—such as Vision Therapy, Myopia Management, Dry Eye, AMD Wellness, and Low Vision. This segmented approach provides more granular insight into what’s driving growth and where to allocate resources.

 

Managing Expenses

A clear view of fixed and variable costs is critical to effective budgeting. Fixed costs—including rent, utilities, equipment leases, and base salaries—remain relatively stable. Variable expenses, such as supplies, commissions, and part-time staffing, fluctuate with patient volume and service demand. Operating costs, including marketing, continuing education, and office maintenance, should be monitored and adjusted as needed.

 

Technology investments, such as diagnostic equipment and cloud-based software subscriptions, also require strategic allocation within the budget. Ensuring these expenditures align with practice goals helps maximize their return on investment.

 

Inventory Oversight

Inventory management is a key area where budgeting and operational efficiency intersect.

Tracking frame and contact lens turnover rates helps avoid overstocking. Setting par levels for frequently used supplies can minimize waste. Monitoring expiry dates on perishable products—like diagnostic strips or eye drops—is essential for compliance and cost control.

Periodic reviews of product mix performance inform smarter purchasing decisions.

 

Setting Up and Monitoring a Budget

Creating an effective budget begins with setting realistic monthly revenue targets based on historical performance and growth goals. Expense categories should be clearly defined, and allocation limits set for each. Establishing a cash reserve can provide a buffer during slower periods. Investment priorities—such as new technology, staff training, or marketing—should be clearly outlined.

 

In our practice, budget performance is reviewed regularly. During weekly leadership meetings, we compare actual results with projections, identify discrepancies, and investigate the underlying causes. This allows us to adjust spending or recalibrate forecasts as needed. Ongoing market analysis ensures the budget remains responsive to industry changes.

 

Technology Tools

Modern practice management tools can simplify financial oversight. Software platforms for revenue tracking, inventory management, and electronic health records (EHR) analytics provide real-time insights. Cloud-based accounting systems help streamline financial reporting and budget monitoring.

 

Engaging the Team

Team engagement can improve budget adherence and efficiency. Sharing relevant financial goals and KPIs with staff fosters a culture of accountability. Providing basic financial literacy and performance training enables employees to better understand their role in achieving those targets. Incentive programs tied to budget milestones can further motivate the team.

 

Reviewing and Adapting

Regular financial reviews are essential. Monthly check-ins, quarterly assessments, and annual budget revisions help keep the financial plan on track. When needed, consulting with professional financial advisors can offer a fresh perspective and strengthen the budgeting process.

 

Risk Planning

An effective budget also incorporates risk management. Maintaining emergency funds, reviewing insurance coverage, and planning for equipment replacement are all essential. Budgeting with economic variability in mind ensures resilience during uncertain times.

 

Strategic budgeting is more than just expense tracking—it’s a foundation for operational stability and sustainable growth. By implementing these practices, optometric clinic owners can make better-informed decisions, optimize their resources, and continue delivering high-quality patient care.

 

A well-managed budget not only supports business performance, it enables visionaries in eyecare to lead with confidence in a competitive landscape.

 

2024 Trevor Miranda

DR. TREVOR MIRANDA

Dr. Miranda is a partner in a multi-doctor, five-location practice on Vancouver Island.

He is a strong advocate for true Independent Optometry.

As a serial entrepreneur, Trevor is constantly testing different patient care and business models at his various locations. Many of these have turned out to be quite successful, to the point where many of his colleagues have adopted them into their own practices. His latest project is the Optometry Unleashed podcast.


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